JLL · 1 week ago
Community Leader
Charlotte, NC
Full-time
Onsite
Mid Level
3+ years expJLL is a leading global provider of real estate and investment management services, committed to shaping a brighter future through exceptional client experiences. The Community Leader role focuses on delivering high-touch service within a select property portfolio, building meaningful relationships, and ensuring superior service delivery across all facility management functions.
CommercialReal Estate
No H1B
Responsibilities
Serve as the initial point of contact for all client employee inquiries, issues, troubleshooting, compliments, and feedback related to workplace services
Spend a minimum of two hours daily welcoming employees at reception/entrances and conducting floor walks to ensure workspaces are properly stocked and maintained
Receive and respond to all requests or issues within one day, including personal follow-up to ensure complete resolution
Conduct routine walkthroughs and assessments of soft service delivery to ensure compliance with SLAs, policies, and performance metrics
Work collaboratively within the account team to deliver services across all business lines (FM, Engineering, Transactions, Projects)
Ensure IFM Human Experience services (reception, AV, food services, mail/print, conference services, fitness centers) meet professional standards and compliance requirements
Support data collection, analysis, and reporting to align with client goals and objectives
Identify potential risks and escalate appropriately to prevent privacy breaches, security incidents, or operational disruptions
Engage in continuous improvement initiatives by leveraging business intelligence, adopting best practices, and participating in process development
Qualification
Required
Bachelor's degree or equivalent
Exceptional customer service skills with a passion for hospitality
Ability to manage multiple priorities and deliver results in a fast-paced environment
Highly collaborative with strong interpersonal skills and proven track record of excellent internal and external customer service
Ability to work independently with strong prioritization and time management skills
Excellent verbal and written communication skills with professional communication ability
Proficient skills in Microsoft Office Suite (Excel, Word, PowerPoint, Visio, and Outlook)
Preferred
3-5 years prior experience in hospitality, facility/property management, operations, and/or knowledge of commercial real estate
Benefits
401(k) plan with matching company contributions
Comprehensive Medical, Dental & Vision Care
Paid parental leave at 100% of salary
Paid Time Off and Company Holidays
Early access to earned wages through Daily Pay
Company
JLL
We’re a leading professional services firm that specializes in real estate and investment management.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$1.59B2025-11-03Post Ipo Debt· $565.35M
2023-11-08Post Ipo Debt· $400M
2019-05-29Post Ipo Debt· $46.5M
Leadership Team
Christian Ulbrich
Global Chief Executive Officer
John Gates
CEO, Leasing Advisory, Americas
Recent News
2026-01-07
Morningstar.com
2025-12-29
Company data provided by crunchbase