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Winsupply · 8 hours ago

Technical Support Analyst - Tier 1

Moraine, OH

Full-time

Onsite

Entry Level

1+ years exp

Winsupply is a group of over 670 locally-owned companies focused on enabling entrepreneurs through wholesale distribution. They are seeking a Tier 1 Technical Support Analyst to assist customers with IT applications, providing effective solutions and support in a busy help desk environment.

Wholesale

H1B Sponsor Likely

Responsibilities

Answers incoming calls in a busy help desk environment – up to 500 calls per month

Works with remote sites on trouble issues – software/hardware

Troubleshoots each call and provides a resolution

Records required customer and problem information into the help desk ticketing system

Follows up on open tickets, updates the ticket notes accordingly, and keeps in contact with the end user until the issue is resolved

Closes tickets with the appropriate resolution notes after the issue is resolved

If needed, escalates tickets to Tier II Technical Support Analysts to help work towards a resolution

Supports and trains end users on Winsupply’s software programs

Performs basic AR audits

Performs daily morning and evening duties

Performs additional duties as assigned

Ability to work Monday – Friday 10am-7pm

Qualification

Technical support experienceWindows Operating Systems400 knowledgeMicrosoft Office applicationsTyping skillsProblem-solving skillsCommunicationInterpersonal skillsDocumentation skills

Required

1-3 years of technical support experience required

Working knowledge of Windows Operating Systems required

Good typing skills

Good documentation skills

Excellent problem-solving skills

Strong interpersonal skills to effectively handle customers in a positive, service-oriented fashion

Strong verbal and written communicator

Must possess good phone etiquette

Must be able to work well with others

Must be able to learn and support new and fast-changing technologies

Is detail oriented

Must possess good work habits under pressure

Preferred

Associate's Degree in a IT related field preferred

Work experience in a call center/help desk environment preferred

AS 400 knowledge preferred

Working knowledge of Microsoft Office applications preferred

Company

Winsupply

Winsupply is in the business of creating and enabling entrepreneurs to achieve their dreams through wholesale distribution.

Founded in 1956

Dayton, OH, US

1001-5000 employees

http://www.winsupplyinc.com

H1B Sponsorship

Winsupply has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (19)

2024 (16)

2023 (21)

2022 (8)

2021 (7)

2020 (7)