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Tata Consultancy Services · 1 day ago

Dynamics 365 AMS Lead

United States

Full-time

Remote

Senior Level, Lead/Staff

$64K/yr - $120K/yr

8+ years exp

Tata Consultancy Services is seeking a Dynamics 365 AMS Lead with a strong background in Microsoft Dynamics implementation and support. The role involves providing technical expertise, managing incidents, and ensuring the stability and performance of Dynamics 365 environments.

Business Information SystemsConsultingInformation TechnologyIT Management

H1B Sponsor Likely

Hiring Manager

Preetirekha J.

Responsibilities

The ideal candidate will have a proven track record of Strong coding and debugging skills which include

Customization of entities, Plug-in development, custom and OOB workflows, Ribbon Workbench, Form Customizations, SSRS and security configurations

Provide technical expertise in identifying, evaluating, and developing technology solutions including MS Dynamics integrations with other Enterprise applications

Act as a key member of the team for development, implementation, and ongoing support of Microsoft Dynamics 365 solutions

Strong coding and debugging skills which include customization of entities, Plug-in development, custom and OOB workflows, Ribbon Workbench, Form Customizations, SSRS and security configurations

Perform incident management, problem resolution, and root cause analysis for Dynamics 365 applications

Monitor and maintain MS Dynamics environments to ensure stability, performance, and compliance with security standards

Perform incident management, problem resolution, and root cause analysis for Dynamics 365 applications

Handle service requests, enhancements, and bug fixes as part of AMS operations

Ensure timely patching, version upgrades, and proactive health checks for Dynamics 365 environments

Collaborate with business stakeholders to prioritize AMS tickets and ensure SLA adherence

Maintain documentation for configurations, customizations, and operational procedures for AMS support

Provide knowledge transfer and training to client teams for smooth operations and adoption

Qualification

MS Dynamics implementationPlug-in developmentCustomization of entitiesSSRSIncident managementRoot cause analysisTechnical expertiseKnowledge transferDocumentation

Required

8 - 10 years of experience

Strong coding and debugging skills which include customization of entities, Plug-in development, custom and OOB workflows, Ribbon Workbench, Form Customizations, SSRS and security configurations

8+ Years in IT

At least 6+ years of experience in MS Dynamics implementation