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HealthFitness · 2 days ago

Front Desk Receptionist (Closing)

Bentonville, AR

Full-time

Onsite

Entry Level

$16/hr - $16/hr

1+ years exp

HealthFitness, a Trustmark company, is a leader in providing fitness solutions that connect people to create a strong health community. They are seeking a full-time front desk receptionist to support front desk operations and ensure exceptional customer satisfaction for members and guests.

Health Wellness & Fitness

Responsibilities

Greet, engage with, and be attentive to members and guests, practicing a positive, hospitality focused mindset

Be knowledgeable and able to provide accurate program, services, and membership information as well as answer questions regarding all offerings

Support marketing/promotional campaigns to drive awareness and interest among the Walmart/Sam's Club associate community

Assist with all front desk administrative duties, membership enrollment processes, check-in/check-out procedures, and tracking or record keeping

Demonstrate proficiency in navigating a member management system (ClubAutomation) including identifying and troubleshooting account errors

Efficiently respond to client and participant requests, comments, or concerns in a friendly and helpful manner and bring issues to timely and appropriate resolution

Maintain an up-to-date, specific knowledge on participant and facility policies as appropriate, including Emergency Action Responses. Be able to recognize and respond to Educate participants on policies and procedures

Maintain effective relationships with department teams and participate in internal programs and special events including regular staff meetings and trainings

Opening and/or closing duties

Other duties as needed/assigned

Qualification

Customer ServiceCPR CertificationFirst Aid CertificationAED CertificationMS OfficeMember Management SystemHospitality SkillsCommunication SkillsTeam Collaboration

Required

18 years of age or have earned a High School Diploma or GED

1 year of verifiable experience in a Customer Service or Hospitality role

CPR, First Aid, and AED certification through the Red Cross, the American Heart Association, or American Safety & Health Institute required within 30 days of hire

Must be able to stand up to 50% of the time during a shift

Computer proficiency in MS Office including Word, Excel, and Outlook; and working knowledge of the member management system, databases, and tools

Applicants must meet hiring requirements including but not limited to pre-employment drug test