VeeAR Projects Inc. ยท 7 hours ago
MLS Compliance Analyst
United States
Contract
Remote
Entry Level
2+ years expVeeAR Projects Inc. is a company that supports and enforces Client rules and regulations for customers using their products and services. The MLS Compliance Analyst will work primarily with the real estate community, providing support and ensuring compliance with MLS rules and regulations.
Information TechnologySoftware
Responsibilities
Knowledgeable of the MLS data entry requirements, MLS Rules and Regulations and MLS Policies
Responsible for inbound and outbound phone calls
Answers Compliance rules questions and resolve issues
Document all calls using Salesforce
Escalate or transfer to appropriate department as needed
Issue citations and fines for uncured listing issues or other violations
Provides email support by answering case inquiries from our subscribers
Investigates listing complaints, violation reports and responds to other feedback from subscribers
Enforce MLS rules and identify listing infraction
Obtain from our subscribers as required by the MLS
Including Listing Agreements, Purchase Agreements and Closing Statements
Responsible for Subscriber
Engage broker or office manager as appropriate
Enforce MLS policies for California DRE licensing standards
Work closely with internal departmental counterparts to ensure overall satisfaction and productivity
Assist in developing and deliver content for presentations to internal and external groups
Back-up Compliance Supervisor, as needed, with managing and triage all emails and cases that come into the Compliance mailbox- in Salesforce and in Outlook -
Co-teach with the Trainers online, for Compliance rules and policies for on-line classes
Work closely with internal departmental counterparts to answer Compliance questions and processes
Communicate escalated issues with our development team
Identify areas for improvement in the tools, processes and system-at-large
Other duties as assigned
Qualification
Required
2 years' experience in a call center environment
Strong customer service skills
Ability to use Microsoft Office applications at a proficient level
Ability to work with minimal supervision and manage multiple projects and priorities
Maintain high degree of self-motivation and independent decision making
Possesses excellent oral and written communication skill
2 years product support/customer service/phone support
Intermediate understanding of consumer computer applications, hardware and market dominant software
Real Estate Industry knowledge/exp is helpful
Multiple listing service experience given high priority
Professional and courteous with a high level of interpersonal skills and discretion to manage sensitive and confidential information and situations
Excellent phone etiquette and be able to handle high call/email volume
Excellent verbal and written communications skills
Positive attitude and willingness to go the extra mile
Natural curiosity
Ability to work with team members to implement solutions to meet customer requirements
Good problem-solving skills and exhibit strong learning abilities
Able to get along well with others
Self-starter and able to work with a minimum of supervision
Multi-tasking and detail oriented
Able to sit, keyboard and use a mouse for 8 hrs./day minimum
Preferred
BA/BS preferred
Company
VeeAR Projects Inc.
VeeAR Projects Inc is a Technology Consulting & Angel Investing Enterprise headquartered in Silicon Valley, with a globally distributed team across North America and Asia.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Raj Khaware
Founder and CEO
Rahul Pratap Singh
Director- Client Partnerships
Company data provided by crunchbase