Our Billing Co ยท 21 hours ago
Training and Development Manager
Buffalo, NY
Full-time
Onsite
Mid, Senior Level
$75K/yr - $105K/yr
1+ years expOur Billing Co. is seeking a full time Training and Development Manager to join their team. This role is responsible for designing, implementing, and managing revenue cycle training programs that enhance employee skills and knowledge across the organization, while aligning training initiatives with business objectives.
Hospital & Health Care
Hiring Manager
Jennifer Plauman, CPC, CGIC
Responsibilities
Acts as staff resource and role model for ethical, professional conduct
Monitors training programs and identifies areas in need of improvement
Leads and mentors training coordinators and specialists, providing guidance and support for their professional development
Assesses training needs and develops comprehensive training programs that support organizational goals
Designs engaging training materials, including e-learning modules, workshops, and resources
Facilitates training sessions, workshops, and seminars to enhance employee skills and competencies
Evaluates the effectiveness of training programs through assessments, feedback, and performance metrics
Collaborates with department heads and subject matter experts to ensure training aligns with specific departmental needs
Implements feedback mechanisms to continuously improve training programs and address employee needs
Manages the training budget, ensuring effective allocation of resources and cost-effective training solutions
Identifies external training vendors and negotiate contracts as necessary
Tracks training metrics and outcomes to measure the impact of training initiatives on employee performance and organizational goals
Prepares and present reports on training effectiveness and program success to senior leadership
Participates in the hiring, onboarding, and ongoing training processes of training coordinators
Delegates duties and projects to appropriate staff, and monitors for accurate and prompt completion
Stays apprised of all relevant regulations, standards, and directives from regulatory agencies and third- party payers
Stays apprised of changing healthcare trends and leverages technology and automation to develop and deliver new products and services to customers
Demonstrates knowledge of safety policies and procedures and actively maintains a safe and positive work environment
Carries out other assignments or special projects as required
Assesses training needs and develops comprehensive training programs that support organizational goals
Designs engaging training materials, including e-learning modules, workshops, and resources
Facilitates training sessions, workshops, and seminars to enhance employee skills and competencies
Evaluates the effectiveness of training programs through assessments, feedback, and performance metrics
Collaborates with department heads and subject matter experts to ensure training aligns with specific departmental needs
Implements feedback mechanisms to continuously improve training programs and address employee needs
Manages the training budget, ensuring effective allocation of resources and cost-effective training solutions
Identifies external training vendors and negotiate contracts as necessary
Tracks training metrics and outcomes to measure the impact of training initiatives on employee performance and organizational goals
Prepares and present reports on training effectiveness and program success to senior leadership
Qualification
Required
Bachelor's degree in Human Resources, Education Business Administration or a related field with 1-3 years' experience in training and development, instructional design, revenue cycle or a related field
Associates degree in Human Resources, Education Business Administration or a related field with 5-7 years' experience in training and development, instructional design, revenue cycle or a related field
HS Diploma with 8-10 years' experience in training and development, instructional design, revenue cycle or a related field
Proven experience in managing training programs and leading teams
Strong knowledge of adult learning principles and instructional design methodologies
Excellent presentation, facilitation, and communication skills
Ability to analyze data and use insights to inform training strategies
Proficient in learning management systems (LMS) and e-learning development tools (e.g., Articulate, Captivate)
Exemplary problem-solving and conflict-resolution skills
Detail-oriented
Skilled in synthesizing a wealth of information
Exhibits excellent time management and prioritization abilities
Communicates effectively both one-on-one and in a group setting
Capable of following and providing detailed instructions both orally and through written communication
Extensive experience working with Microsoft Office Suite (Word, Excel, PowerPoint, Outlook, Access, Project)
Preferred
Certification in training and development (e.g. CPTM, ATD) a plus
Company
Our Billing Co
Our Billing Co. (OBC) is a Revenue Cycle Management (RCM) services company based in Rochester, NY.
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase