Customer Success Manager jobs in United States
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Remedly · 1 day ago

Customer Success Manager

positionUnited States
timeFull-time
remoteRemote
seniorityEntry, Mid Level
date2+ years exp

Remedly is a company focused on improving the operations of medical clinics through their all-in-one software. They are seeking a Customer Success Manager to become a product expert, onboard new customers, provide ongoing support, and ensure successful product adoption.

B2BComputerEnterprise SoftwareHealth CareSoftware

Responsibilities

Become a product expert
On-board new customers (set up accounts, coordinate enrollment into channel partner services, provide guidance on optimal configurations, address training needs, etc.)
Provide ongoing customer support post-launch
Ensure successful product adoption by monitoring usage, proactively contacting clients and providing training to improve feature utilization
Maintain high levels of customer engagement and satisfaction with a focus on customer loyalty
Identify common customer challenges and proactively work with the product team to suggest solutions
Seek out and deliver on account revenue growth opportunities
Collaborate with the product team in translating customer needs and requirements into regular product enhancements

Qualification

Customer managementSaaS experienceCRM softwareProject managementCommunication skillsTeamwork mentalityAttention to detailTime management

Required

2+ years of experience managing customers (experience in supporting SaaS software a plus)
Demonstrated success in improving customer experience and retention rates
Strong interpersonal and communication skills as well as attention to detail
Excellent organization, project management and time management skills
Teamwork mentality and willing to assist wherever necessary
Knowledge of CRM software (Salesforce, Zoho), Jira, Zendesk, Gainsight, MS Office
Must reside and work in US West Coast time zone

Benefits

Health benefits

Company

Remedly

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SaaS | Optimizing Operations of Medical Clinics With Specialty Cloud-based ERP Software
dateFounded in 2014
location
San Francisco, California, USA
people-size11-50 employees
web-link
https://www.remedly.com/

Funding

Current Stage
Early Stage
Total Funding
$10.62M
Key Investors
FCA Venture PartnersLEO Innovation LabTA Capital
2023-01-03Series A· $0.25M
2020-10-20Series Unknown· $0.98M
2018-07-18Series A· $4.72M
Company data provided by crunchbase