eClerx · 21 hours ago
IT Helpdesk Associate-Contractor Role
New York, NY
Full-time, Contract
Onsite
Entry, Mid Level
$20/hr - $30/hr
2+ years expeClerx is a leading provider of productized services, bringing together people, technology and domain expertise to amplify business results. We are seeking a motivated and customer-focused IT Help Desk Technician to join our team, providing exceptional technical support to our internal and external clients, VIPs, and users.
AccountingAnalyticsContentDigital MarketingFinancial Services
Responsibilities
Provide prompt and efficient technical support to clients, users, and VIPs via phone, email, chat, and in-person assistance
Troubleshoot a wide range of technical issues related to hardware, software, network connectivity, VC devices and user accounts
Diagnose and resolve issues related to common software applications (e.g., Microsoft Office, M365/O365, MS Teams, Adobe Suite)
Perform routine maintenance tasks such as software updates, system backups, and user account management, video conferencing
Install and configure basic IT equipment and software
Manage and maintain an accurate inventory of IT assets
Log all service requests and track them within the ITSM system, ensuring timely resolution within agreed SLAs (Service Level Agreements)
Document solutions and procedures to maintain a knowledge base for future reference
Participate in ongoing training programs to stay up-to-date with the latest technologies
Qualification
Required
Minimum 2-3 years of experience in a technical support role or related field
Proven ability to troubleshoot and resolve technical issues efficiently
Excellent communication, interpersonal, and customer service skills
Strong analytical and problem-solving skills
A working knowledge of Windows and Mac operating systems
Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
Familiarity with cloud computing concepts is a plus (e.g., AWS, Azure, Google Cloud)
Ability to learn new technologies quickly
Excellent time management and organizational skills
Ability to work independently and as part of a team
Preferred
Certification in ITIL v3/v4, CompTIA A+, or relevant technical support certifications
Experience with network and server administration
Experience using remote desktop software tools
Excellent written and verbal communication skills
Company
eClerx
eClerx offers digital marketing, creative and content production, market intelligence, financial support, and accounting services.
10001+ employees
H1B Sponsorship
eClerx has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (8)
2024 (7)
2023 (10)
2022 (10)
2021 (9)
2020 (17)
Funding
Current Stage
Public CompanyTotal Funding
$436.53MKey Investors
Peak XV Partners
2010-03-10Post Ipo Equity· $6.53M
2009-08-14Post Ipo Secondary· $430M
2007-12-31IPO
Leadership Team
Kapil Jain
MD & CEO
Anjan Malik
Co-founder and Director
Recent News
Business Standard India
2025-12-17
Company data provided by crunchbase