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Pride Health · 5 hours ago

Information Technology Support Technician

Jacksonville, FL

Contract

Onsite

Entry Level

$20/hr - $23/hr

2+ years exp

Pride Health is looking for a Workstation Support Technician to support their client’s medical facility. The role involves providing on-site technical support, equipment installations, relocations, and customer service while ensuring compliance with organizational standards and IT security policies.

Health CareHuman ResourcesInformation Technology

Growth Opportunities

Hiring Manager

Niharika Das

Responsibilities

Ensure all equipment is properly labeled according to organizational specifications

Research, verify, and document device specifications in alignment with purchase orders and established standards

Coordinate with service teams and business units to relocate equipment as requested

Work independently to perform on-site installations, technical support, and basic repairs

Serve as a technical liaison between customers and support services such as Help Desk, Applications, and Materials Management

Assist with end-user training by explaining basic hardware/software concepts, requirements, and procedures

Communicate scheduling details, move/add/change implications, and service impacts to customers

Maintain accurate inventory of supplies and equipment required for installations and repairs

Collaborate with IT Infrastructure teams to manage parts and equipment inventory

Evaluate and process equipment in accordance with IT Security policies and guidelines

Participate in overtime and on-call rotations as required

Qualification

Customer service experienceTechnical supportTicket tracking systemsComputer hardware/softwareBasic computer terminologyOrganizational skillsVerbal communicationWritten communicationTeam collaboration