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Inteplast Group · 1 day ago

CUSTOMER SERVICE COORDINATOR

Livingston, NJ

Full-time

Onsite

Entry Level

1+ years exp

Inteplast Group is a company that offers a variety of benefits and is seeking a Customer Service Coordinator. The role involves providing outstanding customer service by processing requests, coordinating issues across departments, and ensuring customer satisfaction through effective communication and adherence to corporate procedures.

Industrial ManufacturingManufacturingPackaging ServicesPlastics and Rubber Manufacturing

Responsibilities

The Customer Service Coordinator (CSC) must process purchase orders, sample requests, claims, set up new customer data, and handle other inquiries and requests through our system based on our procedures. Timely responses and attention to customers' needs are inherent responsibilities. Open and skilled communication on problem resolution or issues that need clarification is routinely necessary

The CSC is responsible for coordinating customer issues or requests through various departments to make sure that proper closure or resolution is achieved on the matter

The CSC is responsible for managing daily reports provided to support issue status and take the required action needed on all issues brought forth as abnormal on the reports

The CSC is accountable for managing and acting on all the accounts assigned to them, including - but not limited to orders, samples, claims, sales reps' requests/inquiries, etc

The CSC will process orders through order entry system and process all sample requests via sample system

The CSC will respond to inquiries from various departments or customers

The CSC will review and take required action on all reports

The CSC will enter new customer data and route through necessary departments for set up; coordinate orders, samples, new accounts, other issues through our system and work with all related departments to ensure customer satisfaction

The CSC will follow all company procedures to ensure company interest and direction is sustained

Any additional functions and or special projects that may become necessary based on business demands

Qualification

Customer ServiceMicrosoft WordMicrosoft ExcelMicrosoft OutlookAS400 systemStress ManagementTeamworkCommunication Skills

Required

Bachelor's degree is required

1-3 years in a large corporate environment in Customer Service or Operations

Computer skills - Microsoft Word, Excel, and Outlook must be able to learn and understand AS400 system

Ability to remember facts, situational data and history of events regarding assigned customer base

Ability to remember large amount of procedural details that need to be followed on a daily basis

Travel: Valid driver's license and ability to operate a motor vehicle. Required for one training visit to Lolita, TX and then as needed by business demands

Demonstrate exceptional teamwork and customer service; behave professionally; treat others with respect and dignity

Must have good oral and written communication skills

Ensure consistent, dependable attendance and demonstrate a willingness to accommodate non-standard work hours as necessary

Capable of effectively managing job-related stress and fostering productive workplace interactions