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Verifi® Concrete · 5 days ago

Customer Success Representative

Kansas City, MO

Full-time

Hybrid

Mid Level

$95K/yr - $110K/yr

Verifi Concrete is a leading provider of cutting-edge digital solutions for the concrete industry. The Customer Success Representative will lead on-the-ground implementation, training, and value realization for Verifi customers, ensuring successful system adoption and sustained performance.

Construction

Responsibilities

Providing solutions for their businesses that are in line with value derived from Joint Business Plans with customer

Monitoring competitor activity and ensuring appropriate action is taken

Building long-term relationships with customers ensuring that value needs are fulfilled, helping provide process’, structure and value support

Networking through active participation in industry association events and committee assignments

Working directly with Field Service Managers and Field Service Technicians to bring value to customer

Actively works with other departments including Sales, Field Service, command center and R&D to ensure customer service needs are met

Identifies bottlenecks in service and works within the company to resolve issues

Works with Customer Success Manager to create process’ and plans to promote value, derived from Joint Business plans with Client Engagement Managers

Coordinates initiatives with team members in Client Engagement and Customer Success Manager

Leads the development and implementation of the account plans and value actions

The assigned Account(s) initiatives and success will be the responsibility of the Account Manager

Leveraging local relationships to generate leads in current markets up to Client Engagement Manager and Business Development

Qualification

Customer relationship managementBusiness managementProduct engineeringMicrosoft ExcelTableauOsha 10Sales experienceNetworkingProblem-solving

Required

High School Diploma or Equivalent, REQUIRED

Microsoft Excel/Outlook, REQUIRED

Preferred

Bachelor's Degree - Engineering or Business, PREFERRED

Business knowledge - Business, sales experience, PREFERRED

5+ years of product engineering experience with electro-mechanical system, preferably in the industrial sector, PREFERRED

3+ years Ready mix or equal experience, PREFERRED

Tableau/Power BI, PREFERRED

Osha 10, PREFERRED

Benefits

Health and Wellbeing – Supporting your wellbeing, to thrive in life and work.

Medical, Prescription Drug, Vision, and Dental Insurance

Healthcare Saving Account and Flexible Spending Account options

LiveWell Wellness Program

Employee Assistance Program (EAP)

Paid Time Off and Paid Parental Leave [WASHINGTON STATE ONLY: Must include specific number of days or hours of PTO, vacation and holidays the candidate should expect to receive in a calendar year (ex: (15 days PTO per year, 10 paid holidays per year)]

Retirement and Protection - Helping to make the future life you want a reality.

401(k) with Company Match, Retirement Accumulation Plan (RAP) Cash Balance Pension Plan

Company-provided Life Insurance, AD&D, Short-Term Disability

Voluntary employee and dependent life insurance, Long-Term Disability, Critical Illness and

Accident Insurance

Commuter Benefits

Group Legal

Identity Theft Protection

Auto and Home Insurance

Pet Insurance and Discounts

Volunteer Day