Ekcel Technologies Inc · 22 hours ago
Desktop Support Engineer/Capital Markets
Middletown, NY
Full-time
Hybrid
Mid, Senior Level
3+ years expEkcel Technologies Inc is seeking a Desktop Support Engineer to join their global team of support engineers in the financial industry. The role involves providing top-tier support to approximately 300 users, collaborating on projects, and partnering with various technical teams to ensure reliable technology solutions.
Information Technology & Services
Hiring Manager
Navinith Kumar N
Responsibilities
Develop strong relationships with the user community by providing white-glove in-person and remote support services for the firm’s technology stack which include OneDrive, SharePoint, Outlook / Exchange, Global Protect, Lenovo X1 laptops, Virtual Desktops, and more
Collaborate with a global team to complete long-term and short-term projects with technical expertise and detailed execution
Partner with systems, network, and application teams to provide reliable and scalable solutions
Ability to work with top level executives including CEOs, CFOs, Managing Directors, Traders, and the like in a high pressure, fast paced environment
Exhibit a customer facing mindset that portrays enthusiasm, curiosity, and drive. Seeks to bring value to any size task given to them
Evangelize innovation by gathering business requirements and connecting users with new technologies through training, documentation, and everyday discussion
Problem-solving: must possess good analytical skills and the ability to review logs/behavior/events to help determine if problems are imminent and develop solutions before or when they occur to resolve quickly
Qualification
Required
Excellent customer service and communication / writing skills
Open to occasional after-hours work as needed
Enthusiastic customer-facing personality
Analytical, technical, and critical thinking skills
Growth mindset
3–8 years of experience in a similar role in the financial industry
Microsoft 365, Intune, Outlook, OneDrive, SharePoint
Windows 11, Azure Virtual Desktop, Active Directory, Group Policy, Powershell
Microsoft Authenticator, iPhone, iPad, Android
VPN Clients, laptops, and desktop hardware
SCCM administration and deployment, Automation Scripting, Market Data Applications, VoIP administration
Ability to work calmly under pressure, prioritize issues and requests, and handle tasks from technology management
Technical expertise, critical thinking, and a growth mindset
Strong team player mentality that spans cross-functionally
Ability to make decisions and devise solutions quickly, often with limited information
Excellent communication skills
Great at documentation and in-person / live training
A data-driven mindset to reinforce ideas, projects, and decisions
Company
Ekcel Technologies Inc
Ekcel was started with an idea of recreating the services and solutions in the area of Telecom, IT and Networking with a new prospect
51-200 employees
H1B Sponsorship
Ekcel Technologies Inc has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (7)
2024 (8)
2023 (4)
Funding
Current Stage
Growth StageCompany data provided by crunchbase