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Dexian · 10 hours ago

Senior Technical Support Specialist

Jericho, NY

Contract

Onsite

Mid, Senior Level

$30/hr - $32/hr

3+ years exp

Dexian is a leading provider of staffing, IT, and workforce solutions. They are seeking a Senior Technical Support Specialist to provide support for a fast-growing group of team members, focusing on laptop support and customer service across multiple platforms.

ConsultingHuman ResourcesInformation TechnologyProfessional ServicesStaffing Agency

H1B Sponsor Likely

Hiring Manager

Abhinav Sharma

Responsibilities

Provide support for a fast growing group of team members in multiple divisions

Heavy focus on laptop support with an even mix of Windows PCs, Macs, and Mobile Devices

Top notch customer focused support

Excellent written and verbal communication skills

Engaged in cross-train efforts amongst peers where applicable

Contribute to site level operational readiness, process improvements

Effectively manages up as needed

Self-aware of gaps in skills, works to improve

Frequent collaboration with site lead, acting as back-up when delegated to

Cross platform collaboration with immediate peers

Assist the Service Desk by actively taking/resolving intake calls

Qualification

Remote administrationWindows 10 supportTicketing toolsG Suite applicationsMacOS supportCustomer supportCommunication skills

Required

High School Diploma, GED, or equivalent certification

At least 3 years of experience in remote administration and end user support

At least 3 years of experience with Windows 10 or earlier operating systems

At least 3 years of experience with ticketing and traffic reporting tools (Zendesk, HPSM, ServiceNow)

At least 1 year of experience with G suite applications

At least 1 year of experience with macOS (High Sierra)

Company

Dexian

Glassdoor3.5

Dexian provides services for staffing, talent development, and consulting, with a focus on technology, finance, and project management.

Founded in 1994

Mclean, Virginia, USA

1001-5000 employees

https://dexian.com

H1B Sponsorship

Dexian has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (65)