Mitsubishi Motors North America, Inc. · 2 weeks ago
Regional Aftersales Manager
California, United States
Full-time
Hybrid
Senior Level, Lead/Staff
$130K/yr - $150K/yr
8+ years expMitsubishi Motors North America, Inc. is focused on growth in its West Region and is seeking a Regional Aftersales Manager to drive Aftersales performance and mentor dealer partners. The role involves strategic leadership, optimizing customer experiences, and managing a team to achieve profitability targets.
AutomotiveElectric VehicleManufacturing
Responsibilities
Drive Aftersales performance for both MMNA and dealer partners in the Region by achieving and exceeding profitability targets, growing customer pay business, improving customer experience and CSI scores, increasing customer retention and loyalty, and boosting parts and accessory sales through strategy, vision, and MMNA's strategic plan
Serve as an expert consultant and brand ambassador to Mitsubishi Motors dealer partners within the Region. Regularly visit dealers to provide knowledge, feedback, and expertise on all Aftersales matters while acting as liaison between MMNA and dealer partners
Provide innovative guidance to maximize dealer profitability in parts, accessories, and service operations, with focus on customer experience and satisfaction through best practices and utilization of available Mitsubishi Motors programs
Lead national parts and service process initiatives to establish and maintain a consistent, exceptional Mitsubishi brand across all dealer partners in the Region. Be especially visible to new dealer partners to ensure successful startup of their Aftersales operations and capture of all available UIO, consistent with Mitsubishi Motors' programs and best practices
Work closely with Regional Sales Manager, Dealer Development Manager, and Region Leadership to explore new markets, support new dealerships, and ensure dealer partners participate in and adhere to Mitsubishi Motors' programs, best practices, and obligations as authorized dealerships. When necessary, collaborate with Sales Operations counterparts, Dealer Development team, and Legal Department to ensure consistency and accountability
Lead your team to high performance levels, developing and mentoring your direct reports (District Parts and Service Managers). Foster an environment of open, honest communications, teamwork, creativity, engagement, productivity and efficiency while providing opportunities for growth and development
Consult with Regional and National leadership on team members' performance goals, conduct performance reviews and inspire innovative initiatives. Work with Sales Operations counterparts to ensure alignment and consistency within the Region
Encourage collaborative relationships among team members and with other Company departments
Meet regularly with team members to ensure their knowledge and understanding of Mitsubishi initiatives, business strategies, performance goals, and KPIs
Travel with direct reports regularly to observe, coach, provide feedback, and model best practices in dealer communications. Drive results by helping team identify and overcome obstacles, anticipate dealer partner and customer needs, and improve customer experience
Work cross-functionally across Company leadership and internal teams to contribute strategy, knowledge, and feedback to Aftersales and Customer Experience initiatives. Resolve the most challenging operational, customer relations, and process adherence issues in the Region
Present at and contribute to executive and leadership meetings, dealer meetings and vendor meetings
Act as representative of the Mitsubishi Motors brand to external vendors and liaison between external vendors and dealer partners. Contribute strategy and provide feedback on new and existing vendor partnerships
Advise on planning for, and ensure successful implementation of, Aftersales Parts, Accessories, and Service Lane strategies and best practices for new dealers in the Region
Qualification
Required
8+ years professional exempt-level automotive retail/wholesale experience, including experience as a District Parts and Service Manager and/or Regional Aftersales Support Manager (or equivalent positions in the industry)
3+ years of experience managing a high performing team, setting performance goals and KPIs, coaching and mentoring, and knowledge of HR/management best practices
Formal training in such areas as sales techniques, financial statement analysis, inventory management and related marketing and advertising
Holistic understanding of dealership and OEM operations; strong knowledge and experience in P&A sales/wholesale/inventory, technical service operations and customer experience drivers
Demonstrated results-oriented leadership; demonstrated record of achieving performance goals and objectives
Demonstrated ability to manage multiple priorities in a fast-paced environment while demonstrating flexibility and adaptability
Strong interpersonal and communication skills and executive presence, ability to communicate with credibility and develop trust at all levels of the organization. Ability to model the MMC Way and MMNA values with team members, fostering a positive culture and employee experience
Must maintain a valid unconditional driver's license and a MMNA approved driving record
Preferred
In addition to OEM experience, dealership experience as a Service Director/Manager, Parts Director/Manager, or equivalent preferred
Experience in both Sales Operations (new car sales) and Aftersales Operations preferred
Strong financial acumen; understanding of dealer financial operations and finance arrangements, ability to interpret financial statements and other financial reporting data and manage budgets
Benefits
Comprehensive healthcare coverage, including medical, dental, and vision plans
Discounted Employee Lease Car program, covering insurance, maintenance, and registration fees, with no down payment or credit check required
Assigned vehicle, contingent upon a satisfactory driving record
401(k) with Company match and annual contributions based on years of service
Professional development opportunities, including training, tuition reimbursement, and employee resource groups
Up to 30 days of paid time off, including holidays, vacation, and other leave options
Collaborative workspace where ideas flow freely
Company
Mitsubishi Motors North America, Inc.
Explore Mitsubishi Cars, Crossovers & Electric Cars. Build, Price, and Locate Today!
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Frans Jack Vossenberg
Regional Vice President
James Jimmy Scarboro
Vice President-Southeast Region
Recent News
2026-01-09
Mobile World Live
2026-01-08
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