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Dover Street Market Los Angeles · 4 days ago

VIP Personal Shopper

Los Angeles, CA

Full-time

Onsite

Senior Level

7+ years exp

Dover Street Market Los Angeles is seeking a VIP Personal Shopper to join their Client Services team, focusing on building and nurturing relationships with valued clients. This role involves delivering personalized, high-end shopping experiences while representing the brand as an ambassador and driving client engagement.

Retail

Responsibilities

Actively recruit high potentials and develop VIP relationships

Establish and manage portfolio of VIP clients

Actively communicate and provide knowledge of products, trends, and services to VIP clients

Help define action plans for each client and identify new business opportunities

Support team to build an acquisition strategy and actively recruit high potentials

Host client engagement activities and network at VIP events to develop potential clients

Support the store in driving a client-centric mindset

Deliver exceptional client service

Ensure all Dover Street Market standards are maintained

Represent Dover Street Market as an Ambassador of the brand

Ensuring the very best levels of customer service at all times

Selling, directing, and driving sales

Offering a personalized shopping and styling experience to our clients

Ensuring that customers are added to the DSMLA Database

Keeping up to date with all current fashion trends and advising customers accordingly on stock availability at DSMLA

Maintaining a Customer Book of key clientele and VIP’s

Leading by example when it comes to follow-up and clienteling

Qualification

Luxury retail experienceClient development skillsComme des GarçonsRetail Pro knowledgeLanguage skillsCustomer serviceSales skillsTime managementMentoring abilityTeam collaboration

Required

Retail sales and expertise within a luxury business for at least 7 years

Specific understanding of the Comme des Garçons Fashion House, aesthetic, consumer, and sub-brands. Previous experience in selling CDG brands is beneficial

Specific understanding of all collections and stock availability at DSM

Client book of potential new business for DSMLA, as well as bringing existing clientele

Attendance and contribution to relevant trainings (i.e., clienteling, sales development, etc.) is beneficial

Experience as a Personal Shopper in luxury retail, hospitality, or lifestyle essential

Strong portfolio of VIP clients (at least $1.5m sales/year)

Commercially driven

Excellent client development and communication skills

Deep knowledge of the luxury market