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USAJOBS · 1 day ago

Customer Service Assistant

Pueblo, Colorado, USA

Full-time

Onsite

Entry Level

$51K/yr - $67K/yr

1+ years exp

The U.S. Government Publishing Office (GPO) is seeking a Customer Service Assistant to join their Government Publication Sales team. The role involves planning, coordinating, and engaging in activities related to customer remittance and cash processing functions, as well as providing customer service and guidance to lower-level assistants.

ConsultingGovernmentHuman ResourcesInformation TechnologyInternetStaffing Agency

No H1B

U.S. Citizen Only

Responsibilities

Plan, coordinate, and engage in activities to verify individual agency cash publication, orders, and cash processing functions related to receipt of customer remittance

Track, monitor, audit, and perform account reconciliations, process cash orders, and verify deposit orders

Maintain various databases and websites

Research new procedures and processes that enhances the overall operation of the department

Provide customer service and guidance to lower-level assistants and prepare responses to all stakeholders

Qualification

Accounting maintenanceData entryAccount reconciliationsCustomer serviceGuidance provisionCommunication skills

Required

U.S. Citizenship is Required

Selectee must successfully pass pre-employment requirements prior to appointment

Selectee may be required to serve a one year probationary period

Males born after 12/03/59 must be registered for Selective Service

Selectee must undergo a background investigations for Suitability

This is a drug testing position

TIME-IN-GRADE REQUIREMENTS: Applicants must meet time-in-grade requirements to be considered eligible. Applicants must have served 1 year at the next lower grade level or equivalent grade level of federal service to qualify

One (1) year of specialized experience at the PG-05 (or equivalent) level or higher. Specialized experience includes: 1) performing accounting maintenance, data entry, and accounting corrections; 2) communicating information to internal and external stakeholders on orders, audits, and account reconciliations; and 3) providing guidance to lower-level Customer Service Assistants

1 full year of graduate-level education

Superior academic achievement

A combination of education and experience as described above

Your resume must reflect the response that you select, or you may be found not qualified for this position

All qualification requirements must be met by the closing date of this announcement (01/26/2026) to be considered

Are you using your education to qualify? You MUST provide transcripts or other documentation to support your educational claims

Official transcripts will be required from all selectees prior to receiving an official offer

School transcript(s) - official or unofficial. A transcript is required if you are claiming to qualify based on your education. The information presented in the transcript must be verifiable; at the minimum the transcript should contain the name of the institution, applicant's name, list of completed courses, semester hours, and GPA

Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications