Voxidea · 1 week ago
07.VP of Client Success (Law Firms) | Fully Remote
United States
Full-time
Remote
Director/Executive
8+ years expVoxidea is seeking a strategic, hands-on VP of Client Success to lead and elevate the end-to-end client experience for their law firm partners. This executive role is responsible for ensuring seamless onboarding, long-term client retention, operational excellence, and measurable client outcomes.
BillingMessagingTelecommunications
Responsibilities
Own and optimize the full client lifecycle, from onboarding through long-term partnership and renewal
Lead structured onboarding processes that ensure fast adoption, clear value realization, and high client satisfaction
Build strong, trusted relationships with law firm leadership and key stakeholders
Analyze client data to identify trends, risks, and opportunities to improve retention and client outcomes
Establish feedback loops and success metrics to continuously improve the client experience
Build, lead, and mentor a high-performing team of client success specialists and managers
Foster a collaborative, accountable, and performance-driven culture
Recruit, train, and develop top talent to support company growth
Develop and implement systems, policies, and procedures to improve operational efficiency and scalability
Partner with executive leadership to define client success strategy and organizational goals
Analyze performance data to drive continuous improvement and growth initiatives
Manage budgets and resources responsibly, ensuring profitability and cost-effectiveness
Partner closely with Sales to support revenue growth, renewals, and upsell opportunities
Support sales leadership in achieving team targets by ensuring strong post-sale execution
Collaborate with Product, Operations, and Leadership teams to align client needs with company strategy
Qualification
Required
8+ years of experience in Client Success, Operations, or Customer Experience leadership
Proven experience managing teams and scaling client success functions
Strong understanding of law firm operations, legal services, or professional services environments
Demonstrated ability to analyze data, identify trends, and turn insights into action
Executive-level communication skills with the ability to influence internal and external stakeholders
Preferred
Experience building processes, systems, and teams from the ground up is a strong plus
Company
Voxidea
Voxidea is a telecommunications company that provides a web reporting interface, hotel integration, and softswitch compatibility services.
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase