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NEOGOV · 8 hours ago

Colleton Health Department Administrative Specialist-61008753

Colleton County, SC

Full-time

Onsite

Entry Level

$34K/yr - $41K/yr

2+ years exp

NEOGOV is seeking an Administrative Specialist for the Colleton Health Department. This role involves providing administrative support for various health programs, including Immunizations and Preventive Health services, while ensuring quality customer service and maintaining medical records.

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Responsibilities

Performs a variety of duties for the multi-program clinic, including direct contact with clinic clientele and staff

Independently performs a variety of advanced duties involved in the operation of the Immunizations, Preventive Health, and Medical Records programs

Uses knowledge of operations and program processing of information to assist all programs in maintaining a quality and comprehensive medical record

Provides administrative support to clinics in other counties in operational area

Ability to understand and implement agency policies and procedures

Expected to keep abreast of changes that may affect daily duties and operations

Provides administrative support to all programs as back up receptionist

Performs all Administrative duties required to provide Immunization and Preventive Health services to eligible clients

Completes intake and out-take of patient data, conducts Medicaid eligibility interviews and facilitates client Family Planning Medicaid Application applications

Financially screens all clients appropriately and bills according to policy

Collects payments if applicable and prints cash drawer daily in accordance with Department of Public Health policies and clinic procedures

Maintains correct change fund balance

Ensures official Department of Public Health forms are scanned into the Electronic Health Record according to policy

Retrieves/returns charts to medical records

Serves as primary receptionist/switchboard person

Answers telephone, schedules appointments and makes reminder phone calls, as needed

Assists customers and general public by phone and in person and serves as initial contact person with customers and general public

Greets visitors and callers, directs to proper clinics and/or areas, answers or obtains proper staff to provide correct information per customers’ request

Assures fewer than three valid complaints during rating period and assures concerns of different cultures are acknowledged and respected when providing services

Answers incoming calls concerning record requests and transfer requests from all regional clinics

Assists multidisciplinary staff with charts and other medical records needs

Maintains proper record format and follows guidelines relating to medical records

Responsible for purging records annually following retention/storage rules

Identifies, investigates, and corrects duplicate patient numbers/health records to ensure one number per patient

Maintains knowledge of the Electronic Health Record concerning records

Provides quality customer service in a culturally competent manner in face to face and/or telephone encounters and maintains client confidentiality

Submits South Carolina Enterprise Information System requests, Personnel Change Action System submissions, leave requests, and required monthly reports in a timely manner

Must be willing and available to assist during times of public health emergency and outbreak response efforts

Other duties as assigned