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NEOGOV · 6 days ago

Title Services Clerk - Administrative Assistant II - Hybrid

Denver, CO

Full-time

Hybrid

Entry Level

$40K/yr - $40K/yr

2+ years exp

NEOGOV is part of the State of Colorado, specifically within the Department of Revenue. They are seeking a Title Services Clerk to assist in the Vehicle Services Section of the DMV, focusing on title auditing, record maintenance, and customer service to ensure compliance with vehicle titling and registration processes.

GovTechHuman ResourcesInformation TechnologySoftware

No H1B

Responsibilities

Provides knowledge and guidance to counties and the public regarding title and registration questions via phone or written correspondence, researches and provides copies of documents to other government entities, companies and public, and audits and ensures documents are complete and accurate

Reviews, identifies, comments and modifies motor vehicle records appropriately

Analyze motor vehicle records to identify and resolve errors, recommending appropriate actions based on individual customer situations

Qualification

Customer ServiceData EntryMicrosoft OfficeGeneral Clerical ExperienceMultitaskingAttention to DetailCommunication Skills

Required

Two (2) years of relevant experience in General Clerical and/or Call Center work experience

Experience providing exceptional customer service in the call center and/or online; interfacing with a variety of people from many levels within the organization and community

Data Entry including: entering information into a program or database (appointments, contact information, customer records)

Regular, daily work responsibilities utilizing equipment and software used in offices (E-Mail, Microsoft Office programs (Word, Excel, PowerPoint), Google Apps, etc.)

Regular, daily work responsibilities utilizing computer systems, scanners, printers, copiers, fax machines and other technologies

Typing professional emails, letters, reports, briefings, forms, memoranda, etc

Reviewing and comparing data for accuracy and completeness. Gathering specified information and compiling routine reports

A combination of related education in Business Administration, Accounting, Public Administration, Political Science, and/or relevant experience in General Clerical and/or Call Center work experience equal to two (2) years

Employees are in a position of public trust in the performance of their job duties and must operate in a manner that maintains the highest standards of honesty, integrity, and public confidence

All personnel must file all necessary Colorado Individual Income Tax (CIIT) returns and pay tax obligations, therefore all employees must undergo a pre-employment evaluation of their tax records/accounts to ensure compliance with this policy

Final candidates must also complete a successful background investigation and reference check prior to appointment

Any worker who will be expected to drive a State-owned vehicle is responsible for maintaining a safe driving record and a valid driver license prior to driving any State-owned vehicle

Preferred

Experience working with sensitive information of a confidential nature

Career progression in a general clerical and/or customer service position

Benefits

The State of Colorado offers permanent employees a variety of benefits including medical, dental, life and disability insurance, as well as a comprehensive leave program.