Senior Conversation Designer: IVR and Chat Experiences [206890] jobs in United States
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Aquent · 3 days ago

Senior Conversation Designer: IVR and Chat Experiences [206890]

positionUnited States
timeFull-time
remoteRemote
seniorityMid, Senior Level
money$65.12/hr - $72.36/hr
date4+ years exp

Aquent is a major healthcare organization seeking a Conversation Designer to join their Digital Experience & Engagement team. This specialized UX role focuses on designing conversational systems for IVR and chatbot experiences, directly impacting how people access healthcare information and support.

Human ResourcesOutsourcingRecruiting
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H1B Sponsor Likelynote
Hiring Manager
Blythe Churchill-Joell
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Responsibilities

Design IVR prompts, chatbot dialogue, and conversation flows
Map user journeys and define utterance routing
Build and iterate on conversation prototypes
Participate in design sprints, workshops, and UX/HCD activities
Analyze IVR and chat usage data to identify gaps and opportunities
Review, audit, and improve existing conversation content
Maintain conversation style guides aligned to brand voice and tone
Document and track changes to IVR and chat experiences
Act as a liaison between digital teams, operations, and contact centers

Qualification

Conversation designIVR designChatbot designUX writingContent designAccessibility writingSystems thinkingService designPortfolio developmentUser journey mapping

Required

4–6 years of experience in conversation design, UX writing, or content design
Hands-on experience designing IVR and/or chatbot conversations
Strong portfolio with case studies that demonstrate your process and decision-making
Experience writing for accessibility and specific grade-level requirements
Comfort working in complex, regulated environments
Bachelor's degree in writing, design, or a related field

Benefits

Subsidized health, vision, and dental plans
Paid sick leave
Retirement plans with a match
Free online training through Aquent Gymnasium

Company

Aquent

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Glassdoor3.8
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We supply Fortune500 clients with the best talent on the market!
dateFounded in 1986
location
Boston, Massachusetts, USA
people-size10001+ employees
web-link
http://aquent.com

H1B Sponsorship

Aquent has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (14)
2024 (16)
2023 (13)
2022 (17)
2021 (24)
2020 (24)

Funding

Current Stage
Late Stage
Total Funding
$12.5M
Key Investors
Crystal Financial
2015-06-15Debt Financing· $12.5M

Leadership Team

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Steven Kapner
Co-Founder and Managing Director
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