University of South Florida Libraries ยท 9 hours ago
FWS Card Center Student Assistant
Tampa, FL
Internship
Onsite
Intern
$15/hr - $15/hr
1+ years expThe University of South Florida Libraries is seeking a FWS Card Center Student Assistant to provide support in their Information Technology department. The role involves assisting with service desk support for hardware and software inquiries, managing trouble tickets, and supporting clients with various tasks related to ID cards and printing.
Higher Education
No H1B
Responsibilities
Provide Level I Service Desk support for hardware, software, and end-user inquiries. Interactions with our customers will be primarily in-person at one of our walk-up desk locations. However, providing customer support via phone, chat, and email may also be required
Create and manage trouble tickets using IT Service Management ticketing system
Maintain detailed records of all customer interactions, including: Clear descriptions of customer requests and technical issues; Specific actions taken to provide support; Final resolution of each case
Support system software used by the USF community and affiliates
Assist clients with printing issues at our Walk-Up locations
Work with customers to create ID Cards
Package ID Cards
Qualification
Required
High school diploma, or equivalent
One year of general office or customer service experience
Current work authorization in the United States
Preferred
Experience with Windows 10-11, Android, macOS and iOS
One year of professional computing experience
Technical documentation experience
Two years of college experience
Understanding of computer systems and peripheral equipment
Strong customer service skills with empathy and de-escalation techniques
Troubleshooting skills for client technology issues
Adaptability in a dynamic technical environment
Critical thinking and problem-solving aptitude
Excellent time management
Experience with Apple and Android mobile devices
Ability to work effectively in a diverse team with high workload
Strong communication skills across various stakeholder groups via multiple platforms
Benefits
Medical, dental and life insurance plans
Retirement plan options
Employee and dependent tuition programs
Generous leave
Hundreds of employee perks and discounts
Company
University of South Florida Libraries
The University of South Florida Libraries accelerate learning and knowledge production through distinctive collections, information service innovation, and thought leadership.
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase