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SymphonyAI · 20 hours ago

Technical Consultant - Remote

United States

Full-time

Remote

Mid Level

SymphonyAI is a leading provider of financial services software, offering advanced solutions in compliance and fraud detection. As a Technical Consultant in the Professional Services Team, you will guide new clients through successful integration with our SaaS platform and manage client-specific configurations, ensuring optimal performance and effective utilization of our product suite.

Artificial Intelligence (AI)Consumer GoodsFinancial ServicesIndustrial ManufacturingInformation TechnologyMachine LearningMedia and EntertainmentRetailSoftware

H1B Sponsor Likely

Responsibilities

Collaborate with clients and internal teams to on-board them in our FinTech platform seamlessly and within the agreed schedule

Work with automation tools (GitHub, YAML, Helm) to package, deploy, and configure applications in Kubernetes (basic to intermediate knowledge)

Create and maintain shell scripts and SQL queries to support integration, troubleshooting, and reporting

Develop and review XML-based configurations and data exchange schemas

Participate in technical meetings with clients, discussing SAML, SSO, REST APIs, Architecture Design, and basic networking considerations

Advocate and implement best practices for version control, CI/CD pipelines, and deployment patterns

Research emerging technologies and proactively identify areas for improvement

Provide ongoing support, troubleshooting, and documentation for deployed solutions

Deploy AI/ML models as part of compliance solutions, including model endpoints and integration with existing infrastructure

Assist with data preparation, validation, and feature engineering for AI applications, ensuring high-quality inputs for model performance

Educate and train clients on how to interpret and leverage AI-powered features and outputs

Troubleshoot and monitor deployed AI solutions, identifying issues such as data drift, model degradation, or unexpected output, and escalate where necessary

Qualification

GitHubSQLKubernetesYAMLHelmXML configurationsSAMLSSOREST APIsNetworking fundamentalsMachine learning conceptsAI solution monitoringCommunication skillsProject management

Required

Hands-on experience using GitHub for version control

Familiarity with YAML syntax and Helm charts for application configuration and deployment

Working knowledge of Kubernetes (no deep expertise required, but willingness to learn)

Experience writing shell scripts (e.g., Bash) for automation and troubleshooting

Proficiency with SQL for data manipulation, reporting, and basic performance tuning

Solid understanding of XML-based configurations and integrations

Basic knowledge of SAML, SSO, and similar authentication and security protocols

Familiarity with REST APIs and how they fit into broader integration strategies

General understanding of networking fundamentals

Excellent communication skills for client-facing interactions and the ability to explain complex concepts into clear, actionable guidance

Demonstrated ability to manage multiple projects and adapt to shifting priorities

Basic understanding of machine learning concepts and model deployment practices

Ability to monitor AI solution performance and assist with troubleshooting and optimization

Preferred

Experience with financial crime, AML, KYC, or fraud detection solutions

Coding experience in one of the main modern languages: python, java, etc

Understanding of DevOps, CI/CD, and cloud automation best practices

Certification with any of the major cloud providers: GCP, AWS, Azure

Understanding of AI model governance concepts such as explainability, auditability, and data privacy in production deployments

Benefits

Competitive compensation & benefits

Offers hybrid or remote work flexibility, based on location

Growth and development opportunities, including leadership training and certifications

Company

SymphonyAI

Glassdoor3.8

SymphonyAI is an enterprise AI company focused on delivering AI solutions for vertical sectors

Founded in 2017

Palo Alto, California, USA

1001-5000 employees

http://www.symphonyai.com

H1B Sponsorship

SymphonyAI has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2024 (1)