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Stillwater Hospice · 2 days ago

Administrative & Billing Specialist, Full Time, M-F

Fort Wayne, IN

Full-time

Onsite

Entry Level

$20/hr - $25/hr

2+ years exp

Stillwater Hospice has been caring for the seriously ill of Northeast Indiana since 1888, and they are seeking an Administrative & Billing Specialist to provide comprehensive administrative, billing, and scheduling support for clinical, medical, and administrative teams. This role ensures efficient office operations, accurate billing and insurance processing, and excellent customer service for patients, families, and staff.

Health CareMedicalNon Profit

Responsibilities

Obtain insurance authorizations and verify patient eligibility; submit required documentation and follow up with payers

Troubleshoot and resolve hospice and home health billing issues, including claims processing, payment discrepancies, and communication with insurance companies, patients, third-party billing companies, and staff

Process invoices for accounts receivable, prepare patient statements, and manage outstanding balances

Communicate with payor sources, patients, and staff regarding billing and account questions

Ensure compliance with privacy practices and billing regulations

Support clinical and medical staff with scheduling, charting, and documentation

Manage external events at the Grief Center, including scheduling, logistics, and communication with participants and staff

Schedule and confirm appointments for palliative care patients, coordinate follow-up needs, and maintain provider schedules

Schedule and confirm hospice face-to-face visits to ensure compliance and timely communication with patients and families

Track and update Hospice provider on-call schedules and ensure coverage for absences

Manage provider scripts in pharmacy benefits manager software, ensuring accurate entry, tracking, and reconciliation of prescriptions for Palliative providers

Assist in obtaining prior authorizations for Palliative medications from insurance companies

Provide front desk coverage: answer and direct calls, receive visitors, process mail, and order office supplies

Adhere to all organizational policies, privacy practices, and dress code

Maintain strict confidentiality of patient and organizational information

Participate in safety, quality improvement, and compliance committees as assigned

Qualification

Electronic Medical Records (EMR)Billing SystemsInsurance GuidelinesOffice SoftwareSchedulingMultitaskingOrganizational SkillsCommunication SkillsConfidentiality

Required

High school diploma or equivalent; additional education in healthcare administration or billing preferred

2+ years of secretarial/clerical experience in healthcare or office management

Experience with electronic medical records (EMR), billing systems, and office software (Excel, Word, OneDrive)

Knowledge of Medicare, Medicaid, and commercial insurance guidelines

Strong organizational and multitasking skills; ability to prioritize and manage multiple responsibilities

Effective verbal and written communication skills

Ability to maintain confidentiality and discretion with sensitive information

Ability to remain calm and professional in emergencies or high-pressure situations

Experience with scheduling, billing, and insurance authorization processes is highly desirable

Benefits

Health Insurance with PPO (preferred provider organization)

Dental and Vision Insurance

Flexible Savings Account (FSA)

Free Employer Health Clinic (for medical plan participants). Partnership with Parkview Health

Catastrophic Medical Care Plan (qualifications apply)

Medical Claims and Healthcare Utilization Management program

A partnership with Wellbridge Surgical, which is a concierge Surgery Center, includes reimbursement of medical plan deductibles and travel (for medical plan participants)

Dependent Care Savings Account (DCFSA)

TriShare Plus Child Care Cost Sharing plan (for qualifying employees)

CoShare Child Care Cost Sharing plan (for qualifying employees)

Generous Paid Time Off

Paid Wellness Days

Time Off for Voting

Paid Parental Leave for Births and Adoptions

403b Retirement Plan for all employees with no cost access to a Financial Advisor and a strong Company Match for full-time employees

Shift Incentive Pay, Performance Incentives, & Mileage Reimbursement

Company-provided Uniform allowance

Company-provided Basic Life Insurance plus AD&D Insurance

Company-provided Short-Term Disability Insurance

Affordable Term Life Insurance policies are available for employees and family members

Education Incentives & Tuition Discounts w/ several local Universities

Private Student Loan Assistance Program with Gradify

Support the Federal Student Loan Forgiveness plan as a Qualifying Not-for-Profit Employer

Annual Employee Tuition Assistance Plan, up to $2000.00 per year

Stillwater Hospice Tuition Scholarships, up to $5000.00 per year

A Robust Employee Assistance Program (EAP) program for Employees & Family household members

New hire referral Finder's Bonus

Free employee access to the services and programs at the Peggy F. Murphy Community Grief Center

A newly remodeled, modern Inpatient Unit

Newly built Staff Respite Room in the Hospice Home IPU

Multiple employee engagement events per year: Wellness/Health Events, Quarterly Employee Benefit Fairs, Organization picnics, and Organization holiday events

A strong commitment to promoting and advancing employees from within the organization

The campus is connected to the Fort Wayne Trails system

Discounts at the YMCA (multiple included, not just Allen County)