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Ascendion · 10 hours ago

Technical Support Specialist

Richmond, VA

Full-time

Onsite

New Grad, Entry Level

$50K/yr - $60K/yr

Ascendion is a full-service digital engineering solutions company that delivers captivating experiences to consumers and employees. The Mobile Endpoint Support Specialist will handle mobile device configuration, activation, and troubleshooting for iOS and Android devices while managing incidents and service requests through ServiceNow.

Augmented RealityCloud ComputingConsultingSoftware Engineering

H1B Sponsor Likely

Hiring Manager

Muskan Khatun

Responsibilities

Handle mobile device configuration, activation, and troubleshooting for iOS and Android (Google Pixel) devices

Coordinate with multiple mobile carriers (e.g., Verizon, AT&T ) to ensure smooth device activation and network connectivity

Manage incidents and service requests through ServiceNow , providing end-user support

Collaborate with the Configuration Center to ensure timely device fulfillment, shipment tracking, and user communication

Support BAU operations by resolving tickets from the team queue and assisting with escalations as needed

Work closely with a small onshore team under the guidance of a team lead who provides training and operational oversight

Qualification

Mobile Device ManagementIOS SupportAndroid SupportServiceNowCarrier Coordination

Required

Handle mobile device configuration, activation, and troubleshooting for iOS and Android (Google Pixel) devices

Coordinate with multiple mobile carriers (e.g., Verizon, AT&T) to ensure smooth device activation and network connectivity

Manage incidents and service requests through ServiceNow, providing end-user support

Collaborate with the Configuration Center to ensure timely device fulfillment, shipment tracking, and user communication

Support BAU operations by resolving tickets from the team queue and assisting with escalations as needed

Work closely with a small onshore team under the guidance of a team lead who provides training and operational oversight

Preferred

Strong background in mobile device management (MDM) and endpoint support

Hands-on experience supporting iOS, Android, and Google Pixel devices

Familiarity with ServiceNow, carrier coordination, and large-scale corporate mobile environments

Benefits

Medical insurance

Dental insurance

Vision insurance

401(k) retirement plan

Long-term disability insurance

Short-term disability insurance

Personal days accrued each calendar year. The Paid time off benefits meet the paid sick and safe time laws that pertains to the City/ State

12-15 days of paid vacation time

6-8 weeks of paid parental leave after a year of service

9 paid holidays and 2 floating holidays per calendar year

Ascendion Learning Management System

Tuition Reimbursement Program

Company

Ascendion

Ascendion is a trusted ally for enterprise business and technology leaders engineering the digital future.

Founded in 2022

Basking Ridge, New Jersey, USA

10001+ employees

https://ascendion.com

H1B Sponsorship

Ascendion has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (172)

2024 (193)

2023 (93)