Falcon Smart IT (FalconSmartIT) ยท 16 hours ago
COTS Support Engineer with Life Sciences domain
Foster City, CA
Full-time
Onsite
Senior Level
6+ years expFalcon Smart IT is seeking a COTS Support Engineer with a focus on the Life Sciences domain. The ideal candidate will provide technical support and maintenance for COTS applications used in life sciences operations, ensuring minimal disruption to business processes while collaborating with vendors and stakeholders.
Hiring Manager
Harinii Suriyakumar
Responsibilities
Provide technical support and maintenance for COTS applications used in life sciences operations (e.g., clinical trial management, lab systems, regulatory compliance tools)
Strong experience with Lorenz (Submission Publishing System), GFAP, and supporting systems/software
Troubleshoot and resolve application issues, ensuring minimal disruption to business processes
Collaborate with vendors and internal stakeholders to manage upgrades, patches, and configuration changes
Document support procedures, known issues, and resolutions in a structured knowledge base
Participate in validation and compliance activities (e.g., GxP, 21 CFR Part 11) as required
Engage in cross-training and upskilling on new COTS platforms relevant to the life sciences domain
Support integration efforts between COTS systems and enterprise platforms (e.g., ERP, data warehouses)
Experience with COTS various platforms like Lorenz or Data Governance Suite of product and related platform
Qualification
Required
Minimum 6+ years of experience supporting commercial off-the-shelf (COTS)
Any Bachelor's Degree
6+ years of experience in COTS application support, preferably in life sciences or healthcare
4+ years of experience Submission Publishing System (Lorenz), GFAP and Peripheral Systems/Software
4+ yrs of experience of ITIL processes and incident/change/problem management
4+ yrs of experience on basic SQL, scripting, or data interfaces is a plus
3+ yrs of experience in GxP-compliant systems and validation documentation
3+ yrs of experience with COTS various platforms like Lorenz or Data Governance Suite of product and related platform
Provide technical support and maintenance for COTS applications used in life sciences operations (e.g., clinical trial management, lab systems, regulatory compliance tools)
Strong experience with Lorenz (Submission Publishing System), GFAP, and supporting systems/software
Troubleshoot and resolve application issues, ensuring minimal disruption to business processes
Collaborate with vendors and internal stakeholders to manage upgrades, patches, and configuration changes
Document support procedures, known issues, and resolutions in a structured knowledge base
Participate in validation and compliance activities (e.g., GxP, 21 CFR Part 11) as required
Engage in cross-training and upskilling on new COTS platforms relevant to the life sciences domain
Support integration efforts between COTS systems and enterprise platforms (e.g., ERP, data warehouses)
Experience with COTS various platforms like Lorenz or Data Governance Suite of product and related platform
Communicate effectively with internal and customer stakeholders
Strong interpersonal skills to build and maintain productive relationships with team members
Capability to troubleshoot and resolve issues efficiently
Analytical mindset
Prior experience in working on Agile/Scrum projects with exposure to tools like Jira/Azure DevOps
Provides regular updates, proactive and due diligent to carry out responsibilities
Company
Falcon Smart IT (FalconSmartIT)
Global Specialist IT Recruitment Agency Leader in Digital Transformation , Business IT Solutions and IT Recruitment Specialists Falcon Smart IT is a Specialist recruitment agency can quickly find you highly skilled IT professionals who are the best fit for your project or full-time hiring needs.
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase