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The Ohio State University Wexner Medical Center · 1 day ago

Switchboard Operator - 3rd Shift

Columbus, OH

Full-time

Onsite

Entry Level

2+ years exp

The Ohio State University Wexner Medical Center is seeking a Switchboard Operator for their hospital switchboard. This role is responsible for providing superior customer service by managing calls, directing them to appropriate personnel, and facilitating communication during emergencies.

Health CareHospitalMedical

Responsibilities

Serves as the primary contact person at the Hospital Switchboard which functions as the Public Information Control Center for the Medical Center on a 24-hour basis

This position involves directory assistance; overhead and digital paging; overhead public address announcements including codes; screening for patient information; identifying and obtaining resource personnel for various departments; training new staff

Responsible for superior customer service in providing information to callers and directing calls to the appropriate personnel

This involves processing internal and external calls through an integrated computer telephone system, initiating overhead paging, activating pagers, providing patient information, and facilitating the communication of emergency situations

Qualification

Customer serviceComputer operationInformation researchSupervision managementInterviewing skillsCommunication skills

Required

High School diploma or GED

One year experience (1000 hours course work or training) in customer service or communications, including analyzing & interpreting information

6 mos. experience (600 hours training) in operation of computer and related peripheral equipment

3 mos. experience (300 hrs course work) in information research & analysis

Some positions require 3 mos. exp. (300 hrs course work) in supervision management

3 mos. experience (300 hours course work) in interviewing

Preferred

2 years of relevant experience preferred

Experience in healthcare setting with multi-line phone skills preferred

Benefits

An array of retirement plan options, each with a generous employer contribution.

Affordable health insurance options, including dental, vision and prescription coverage that begin on day one.

Paid vacation and sick leave, including short and long-term disability and paid parental leave.

Get the most out of the Public Service Loan Forgiveness program.

And much more!

Company

The Ohio State University Wexner Medical Center

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The Ohio State University Wexner Medical Center is personalizing health care to meet the needs of each patient. It is a sub-organization of The Ohio State University.

Founded in 1834

Columbus, Ohio, USA

10001+ employees