Meriplex · 5 hours ago
Senior Systems Analyst
Wayne, PA
Full-time
Onsite
Senior LevelMeriplex is an IT services company seeking a Senior Systems Analyst to join their Technical Assistance Center. The role involves providing advanced technical support and customer service to ensure efficient IT operations for businesses.
Information Technology
Responsibilities
Act as the point of escalation for L1 Systems Analyst
Deliver advanced workstation support
Provide advanced customer specific application support
Troubleshoot advanced network connectivity and devices/user connectivity
Administer incident response system reboots
Perform basic OS support
Utilize basic Azure support skills
Provide second level triage virtual server support to reestablish functionality
Driven to follow all SOP to resolve all technical issues
Administer advanced Active Directory support
Perform advanced ITIL security to provide basic printing and connectivity support
Deliver scripted application support
TCP/IP troubleshooting abilities
Able to perform advanced VPN connectivity issues and password resets
Advanced end-user email support
Utilize basic scripting knowledge
Perform root cause analysis
Provide more standardized triage SOPs for System Analysts
Qualification
Required
Act as the point of escalation for L1 Systems Analyst
Deliver advanced workstation support
Provide advanced customer specific application support
Troubleshoot advanced network connectivity and devices/user connectivity
Administer incident response system reboots
Perform basic OS support
Utilize basic Azure support skills
Provide second level triage virtual server support to reestablish functionality
Driven to follow all SOP to resolve all technical issues
Administer advanced Active Directory support
Perform advanced ITIL security to provide basic printing and connectivity support
Deliver scripted application support
TCP/IP troubleshooting abilities
Able to perform advanced VPN connectivity issues and password resets
Advanced end-user email support
Utilize basic scripting knowledge
Perform root cause analysis
Provide more standardized triage SOPs for System Analysts
Advanced knowledge of Microsoft 365 applications
Advanced knowledge of command line
Understanding of advanced technical triage methodologies
Intermediate TCP/IP understanding
Ability to communicate both verbal and written technical information to a wide range of end-users and customer internal IT departments
Ability to effectively set expectations regarding delivery of service
Strengthen customer relationships by providing exemplary customer service
Ability to work in a team environment; contribute as a team member and treat co-workers, subordinates, and customers with respect
Adherence to ticketing methodologies regarding documentation, process, and workflow
Support, manage, troubleshoot, and resolve service requests with the appropriate level of urgency and professionalism
Properly manage workflow using research, documentation, RMM tools, ticket system, and communication
Directly and indirectly support customers, vendors, and staff by providing top tier customer service
Preferred
Prior MSP support desk experience, highly encouraged
A+ certification
Network+ certification
Server+ certification
Microsoft 365 certification
Azure support
VMware knowledge
Superior reading, writing, and communication skills
Intermediate knowledge of network concepts, devices, and best practices
Company
Meriplex
Meriplex is a managed cybersecurity, IT, and SD-WAN solutions provider for the mid-enterprise market.
Founded in 2001
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
unknownKey Investors
Clairvest Group
2022-07-18Acquired
2018-10-03Private Equity
Leadership Team
Mike McWilliams
SVP, Healthcare Practice
A
Aaron Biehl
VP of National Account Management and vCIO
Recent News
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