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Empathy · 2 days ago

Director, Revenue Operations

New York, NY

Full-time

Onsite

Director/Executive

$160K/yr - $180K/yr

10+ years exp

Empathy is transforming the way families navigate life’s most difficult times, and they are seeking a Director of Revenue Operations to build critical products for their operations and growth. This role will involve establishing operational foundations and collaborating across teams to drive accountability and performance improvements in revenue processes.

AppsHealth CareInformation TechnologySoftware

Growth Opportunities

Responsibilities

Salesforce Architecture: Build and maintain our CRM as the single source of truth with rigorous data standards and automated workflows that evolve as we scale

Operating Rhythm: Partner with leadership to establish and optimize the cadence of meetings, reporting structures, and key business reviews that drive accountability across the organization

Revenue Intelligence: Develop accurate forecasting methodology and transform our funnel stages into a flywheel model with clear stage gates and conversion metrics that reveal actionable insights for strategic decision-making

GTM Infrastructure: Design territory models, compensation structures, and approval workflows that balance immediate execution with future scalability

Cross-Functional Execution: Partner with Marketing, Sales, Partner Success, Finance and Legal to build processes that solve today's challenges while preparing for tomorrow's scale

Sales Productivity: Drive measurable improvements in rep performance, ramp times, and revenue per head by identifying patterns and developing playbooks tailored to specific ICPs, account sizes, and budget parameters

Tech Stack Orchestration: Evaluate, select and implement tools across both sales and marketing that eliminate friction in our customer journey from lead to expansion

Manage a Strong Team: Hire, develop, and lead a high-performing RevOps and Marketing Ops team, setting a high bar for execution, ownership, and analytical rigor while remaining hands-on in critical moments

Qualification

Salesforce expertiseRevenue operations experienceProcess implementationForecasting methodologyCross-functional collaborationAnalytical rigorTeam managementAttention to detail