North Carolina Central University ยท 10 hours ago
Technology Support Technician
Cary, NC
Full-time
Onsite
Entry Level
1+ years expNorth Carolina Central University (NCCU) is a master's comprehensive university known for its commitment to teaching, research, and service. They are seeking a Technology Support Technician to provide day-to-day technical support to end users, troubleshoot hardware and software issues, and manage desktop computers and related equipment.
Higher Education
Responsibilities
Provide day-to-day technical support to end users
Perform troubleshooting and repair of hardware and software issues
Manage desktop computers and related equipment
Address customer service requests
Resolve technical concerns efficiently
Maintain accurate records of technical support activities
Qualification
Required
High school diploma or equivalency and one year of experience in the field of technology related to the area of assignment; or an equivalent combination of training and experience
Working knowledge of computer hardware, software, operating systems (Windows and macOS), and peripheral devices
Familiarity with networking fundamentals, including connectivity troubleshooting for wired and wireless networks
Understanding of imaging, software deployment, and system update processes
Knowledge of common academic and administrative technologies used in higher education (e.g., classroom AV systems, learning management systems, office productivity tools)
Awareness of IT service management practices and ticketing systems (such as TeamDynamix, ServiceNow, or similar)
Strong analytical and troubleshooting skills for diagnosing and resolving technical problems
Ability to prioritize multiple tasks and manage time effectively in a fast-paced support environment
Proficiency in documenting support activities, including problem details, resolutions, and follow-up actions
Effective verbal and written communication skills for supporting faculty, staff, and students with varying levels of technical expertise
Skill in providing excellent customer service and maintaining a professional, approachable demeanor
Ability to learn and adapt to new technologies quickly
Ability to lift, move, and install computer and AV equipment as needed
Ability to work independently or collaboratively within a team setting
Ability to maintain confidentiality and handle sensitive information responsibly
Ability to represent the ITS Division positively and support the university's mission through responsive, courteous service
Company
North Carolina Central University
Dr. James Edward Shepard founded North Carolina Central University in 1910 as the National Religious Training School and Chautauqua.
1001-5000 employees
H1B Sponsorship
North Carolina Central University has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (4)
2024 (1)
2023 (2)
2022 (3)
2021 (1)
2020 (2)
Funding
Current Stage
Late StageLeadership Team
Rebie Hansom
Chief Executive Officer
Akua Johnson Matherson
Chief Financial Officer
Company data provided by crunchbase