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who... a staffing company · 1 day ago

General Manager

Montgomery County, MD

Full-time

Onsite

Director/Executive

$100K/yr - $120K/yr

Who Staffing is a staffing company seeking a General Manager for a fulltime, direct hire opportunity with their client in Gaithersburg, MD. The General Manager will oversee the entire operation, including renovation, retail, and service, and will implement processes and procedures to elevate the company's performance.

ConsultingHuman ResourcesInformation TechnologySoftware

Hiring Manager

Donald Coleman

Responsibilities

Assume a role of leadership and ultimate accountability for all aspects of day-to-day operations as well as long-term strategic plans

HR Functions

Recruitment

Identifying sources for new employees

Developing and placing advertisements

Establishing relationships with new employee sources (such as schools, networking, job placement organizations)

Developing & implementing new employee referral programs

Training coordination

Orientation of new hires to work independently and within company structure

Work with department managers on creating and implementing new hire training program

Work with department managers to set up and execute on in-season and off-season staff training

Training programs should be revisited yearly and adjusted as needed

Work with department managers to schedule new hire training dates

Coordinate resources needed for successful execution of all training programs

Identify training which can improve employee performance and productivity

Hiring/Firing

Assist with identifying and hiring the appropriate person to fill a job vacancy

Conduct initial phone interview

Conduct 1st face to face interview with appropriate manager

Work with manager to identify job performance issues

Have meeting with employee and manager to discuss issues and room for improvement (as appropriate)

Document employee job performance issues with department manager

Identifying personnel that are not meeting job performance expectations and terminating their positions

Work with department managers on employee reviews

Employee Relations

Coordinate employee events

Customer Service Management

Quality assurance

Supervise department personnel to ensure that customer and company expectations are being met

Create a process for tracking customer service issues through resolution

Resolve customer concerns and complaints in a timely and responsive manner

Assuring the appropriate management team is managing customers’ concerns in a timely manner

Act as a resource to consumers for technical information

Create a system that allows for transparency of projects between departments as it pertains to customers (service, reno, pc+, retail)

Internal Infrastructure Management

Develop and implement processes that are necessary as the organization evolves or situations arise

Maintain communication within and between department(s)

Assist in building structure and relations between departments to achieve cohesiveness

Keep department personnel up to date on company-wide and department-wide expectations, promotions, policy changes, procedures, staffing news and other relevant information

Gather information from other departments to facilitate achievement of company-wide and department-wide goals

Provide assistance to other departments

Identify tasks that can be performed to assist department teams

Drive business to all departments

Monitoring/improving productivity

Create a process for lead and proposal tracking

Implement systems to improve or maintain productivity goals

Act as a resource to department and company personnel regarding departmental questions

Information Technology

Be the technical resource for all staff.Provide Tier 1 Support

Research technology resources that benefit the company

Provide software/hardware/network training as needed

Be the liaison between IT Professional and our client

Analytics

Develop departmental benchmarks

Weekly/monthly/quarterly/yearly

Sales (categories, items, turnover rates)

Gross Profit

Gross Margin

Other metrics as determined

Customers

Lost customer %

Attrition

Market trends

Strategic Duties

Vision/Mission development

Implement programs and procedures that will facilitate the achievement of the company-wide Vision and Mission

Contributing to the development and implementation of company-wide vision

Growth and operations planning

Identifying future growth opportunities

Developing and implementing plans to take advantage of opportunities

Marketing plan development

Developing messages and promotions to drive sales within the departments

Resource identification/development/procurement

Budgeting- Establishing budgets and other financial requirements and goals for the departments

Identifying human, physical and financial resources necessary to meet company-wide goals

Defining productivity and procedures

Establishing the parameters to indicate positive and negative productivity

Developing and implementing procedures to accurately assess productivity and profitability

Developing and implementing procedures to facilitate day-to-day operations

Administrative

Email daily summary to senior management when out of the office

Business transaction receipts need to be turned into the accounting office within 3 days of transaction

Qualification

Residential home servicesCustomer service managementEmployee training coordinationBudgetingProcess implementationLeadershipCommunicationProblem-solvingTeam collaboration