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Supersure · 4 days ago

Director of Account Management

Miami, FL

Full-time

Onsite

Mid, Senior Level

$160K/yr - $180K/yr

7+ years exp

Supersure is the scientific revolution in SMB insurance, where AI, automation, and human expertise collide to create an exciting client experience. The Director of Account Management will lead a high-performing team, ensuring exceptional service delivery and fostering a culture of innovation within the organization.

Insurance

Hiring Manager

Travis Wilhite

Responsibilities

Lead & Inspire: Oversee a high-performing team of Account Managers and Placement Specialists across both Employee Benefits and Commercial Insurance, fostering a culture of excellence, collaboration, and innovation

Operational Excellence: Ensure your team delivers proactive, high-touch service, seamless renewals, and strategic coverage optimization for SMB clients

Performance Management: Set clear goals, coach for success, and drive accountability for client retention, satisfaction, and operational standards

Process Improvement: Champion the adoption of AI-powered tools, digital workflows, and best practices that streamline service delivery and maximize efficiency

Client Advocacy: Serve as an escalation point for complex client issues, carrier negotiations, and strategic account decisions

Cross-Functional Collaboration: Partner with Sales, Marketing, and Product teams to align service delivery with go-to-market strategies and elevate the client experience

Team Development: Recruit, onboard, and mentor talent, building a pipeline of future leaders and subject matter experts

Results & Rewards: Earn a competitive salary ($160–$180k) plus a 0.5% commission override on your team’s renewals – your leadership directly drives your success

Qualification

Insurance account managementPeople managementCommercial insurance knowledgeEmployee benefits knowledgeProperty & Casualty licenseLife & Health licenseAMS/CRM systemsCoaching skillsCommunication skillsOrganizational skillsProblem-solving skillsInterpersonal skills

Required

7+ years of progressive experience in insurance account management, placement, or client service (agency, carrier, or TPA)

3+ years of direct people management experience, with a track record of building and leading high-performing teams

Strong knowledge of both commercial insurance (GL, Property, WC, BOP, EPLI, Cyber, etc.) and employee benefits (group health, dental, vision, life, disability, voluntary)

Active Property & Casualty and/or Life & Health insurance license (must have at least one; ability to obtain the other quickly)

Comfort with digital platforms, AMS/CRM systems (Applied Epic, Employee Navigator, etc.), and modern service delivery tools

Excellent communication, coaching, and organizational skills

Must be based in Miami, FL area and able to work in-office in downtown Miami (Wells Fargo tower) OR in Dallas, TX area and able to work in-office in the North Dallas area