Stanton Insurance Agency,Inc · 6 days ago
Customer Service Specialist - Commercial Lines
Waltham, MA
Full-time
Hybrid
Entry, Mid Level
1+ years expStanton Insurance Agency, Inc. has been a trusted partner in helping businesses safeguard their future for over a century. They are seeking a Commercial Lines Customer Service Specialist who will manage client accounts, process endorsements, handle renewals, and ensure exceptional service built on trust.
Auto InsuranceCommercial InsuranceInsurance
Responsibilities
Manage client accounts by processing endorsements, renewals, certificates, and policy changes with accuracy and care
Serve as the go-to contact for commercial clients, answering questions about coverages, billing, and claims
Collaborate with producers and account managers on quotes, applications, and risk assessments
Work directly with carriers to ensure policies are issued, modified, or renewed correctly
Conduct policy reviews and audits to spot coverage gaps and recommend improvements
Qualification
Required
Minimum 1-3 years of experience in commercial insurance or account management
High school diploma required
Hold or are willing to obtain a Property & Casualty (P&C) license
Strong knowledge of general liability, property, auto, workers' comp, and umbrella policies
Excel at communication, multitasking, and building client relationships
Tech-savvy and comfortable using systems like Applied Epic, AMS360, or Vertafore
Take pride in accuracy, problem-solving, and staying calm under pressure
Preferred
Associate or bachelor's degree in business, finance, or a related field
Benefits
Comprehensive health insurance
Dental insurance
Retirement plans
Paid time off
Ongoing training and support for professional certifications (CISR, CIC, ACSR)
A collaborative, supportive and growth-minded culture
Hybrid or remote flexibility
Company
Stanton Insurance Agency,Inc
"INSURANCE YOU CAN COUNT ON" Independent Agent Representing 12 Insurance Carriers Auto,Home, Business Commercial,Mortgage & Term Life, or Group Health,Workers Comp,BOP In-House Claims Service with Fully Licensed & Professional Staff to Serve You Better
2-10 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase