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Zeektek · 19 hours ago

Network Operations Support Analyst

United States

Contract

Remote

New Grad, Entry Level

$22/hr - $28/hr

Zeektek is looking for a detail-oriented support analyst to assist their Network team with operational tasks. This role focuses on ticket management, customer follow-up, and certificate lifecycle support, acting as a coordination point between customers and senior network engineers.

EmploymentHuman ResourcesRecruiting

Growth Opportunities

Responsibilities

Monitor and manage incoming tickets and email requests

Proactively follow up with customers on TLS/SSL certificate expirations and renewals

Track certificate requests, renewals, and related documentation

Assist with Certificate Signing Requests (CSRs) and basic certificate validation tasks

Maintain clear, accurate notes and status updates in the ticketing system

Ensure timely follow-ups and prevent requests from stalling or expiring

Escalate issues to senior network team members when technical intervention is required

Follow documented processes and procedures (training provided)

Qualification

IT support experienceTicketing systemsTLS/SSL certificatesCertificate Signing RequestsHighly organizedEntry-level certificationsWritten communicationAttention to detail