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Crystal Equation Corporation · 17 hours ago

Global Community Manager

United States

Contract

Remote

Mid Level

$47/hr - $52/hr

4+ years exp

Crystal Equation Corporation is seeking a Global Community Manager focused on AI communities. The role involves creating engagement strategies, analyzing community data, and collaborating with cross-functional teams to enhance community experiences.

Information TechnologyStaffing Agency

Growth Opportunities

Hiring Manager

Marissa Gubser

Responsibilities

Be the expert in our AI community. Know their interests and behaviors and how to best connect with them and keep them engaged. Be prepared to share these insights with the team at a regular cadence. (In the form of weekly readouts and reports)

Help craft our AI brands’ engagement strategies; Including tone of voice executions, pitching net-new engagement strategies, and finding new avenues to embed our brand in these communities to better support and serve our AI Communities

Oversee and own vendor’s community management efforts, including their work replying to/triaging comments on owned content and engaging on outside content from our AI related brand handles

Partner with SMMs and Production Coordinators to publish content for their respective channels if needed

Analyze community data/relevant trends (e.g. sentiment, conversation trends in natively on platform & via social listening tools and produce actionable recommendations and optimizations for community building and engagement

Partner with Social Media Managers and Creative Strategists on creating community-first social creative and experiences. Includes text-based posts to surprise and delight, to IRL community engagement activations

Help to source UGC/Community Engagement moments for further amplification from the brand channels

Navigate and support crisis response team during peak moments; escalating sensitive community conversations and providing recommendations in those moments

Qualification

Community ManagementSocial StrategyData AnalysisCrisis ManagementSocial Media PlatformsContent CreationCopywritingProactivityIndustry TrendsAccount ManagementOrganizational Skills

Required

Passionate about [Communities] and excitement to be in this role

4+ years of experience handling community management and social strategy for digital-first brands driving culture

Is proactive in pitching ideas, taking ownership of your day to day work, and escalating wins that shine a spotlight on the amazing work this team does

Deep expertise and understanding of social platforms, community behaviors, and customer mindsets. Can share these insights in a concise and digestible manner

Strong copywriter, both for social copy and presentations

Past experience navigating sensitive, peak brand moments like crisis, issues, and news through the lens of social marketing

Excellent account management and organizational skills. Agrees to reasonable deadlines and sticks to them

Understands intricately how all of the prominent social platforms work