Modine Manufacturing Company ยท 15 hours ago
Manager - Global IT Service Delivery Operations
Buena Vista, VA
Full-time
Onsite
Senior Level, Lead/Staff
10+ years expModine Manufacturing Company is a global leader in thermal management solutions. They are seeking an experienced Manager of Global IT Service Delivery Operations to lead their worldwide IT support operations, ensuring efficient service delivery and enhancing customer experience across their manufacturing and corporate environments.
AutomotiveManufacturing
Responsibilities
Develop and implement a comprehensive service delivery strategy that aligns with our global business goals and the specific needs of a manufacturing environment
Lead, mentor, and develop a global team of IT support professionals, fostering a culture of service excellence, collaboration, and continuous improvement
Define, monitor, and analyze service delivery metrics and KPIs to ensure performance against Service Level Agreements (SLAs)
Drive initiatives to improve service quality, efficiency, and customer satisfaction
Maximize the efficiency and productivity of the service delivery function through extensive process analysis and interdepartmental collaboration
Oversee the 24/7 management of IT operations, ensuring stability, reliability, and availability of critical systems
Lead continual service improvement (CSI) initiatives by analyzing performance data, gathering feedback, and identifying opportunities to enhance IT services, processes, and overall efficiency
Develop and manage the departmental budget, ensuring that services are delivered in a cost-effective manner
Partner with finance and procurement on vendor management and contract negotiations
Act as the primary point of contact for business stakeholders regarding service delivery performance
Manage relationships with external vendors and suppliers to ensure they meet their contractual obligations and performance targets
Oversee the development and maintenance of a centralized knowledge base to empower users with self-service options and provide support teams with quick access to resolutions
Ensure that IT service delivery effectively supports the unique operational technology (OT) and systems present in our global manufacturing facilities, including supply chain and warehouse operations
Qualification
Required
Bachelor's degree in Information Technology, Business Administration, Computer Science, or a related field
A minimum of 10+ years of experience in IT, with at least 5-7 years in a senior leadership role focused on IT service management or operations in a global, enterprise-scale environment
Proven ability to operate effectively within an ITIL-based environment is required
Proven experience in a manufacturing or industrial company is strongly preferred, with an understanding of the associated operational technologies and plant-floor systems
Demonstrated success in leading, motivating, and managing large, globally dispersed technical teams
Masterful organizational, communication, and leadership skills are a must
Superior knowledge of multiple operational functions and principles, including finance, customer service, and production management
Experience with modern ITSM platforms (e.g., ServiceNow) is required
Be able to work independently, meet deadlines, and drive for results
Be able to think logically and independently and solve complex problems in their assigned area of responsibility
Be able to apply the Modine Values and support the 80/20 initiatives
Preferred
An MBA or advanced degree is preferred
Proven experience in a manufacturing or industrial company is strongly preferred, with an understanding of the associated operational technologies and plant-floor systems
Benefits
Competitive health, dental & vision insurance coverage
Employee Assistance Program
Maternity Leave (12 weeks at 100% pay)
8 weeks of short term disability leave paid at 100%
4 weeks of paid parental leave paid at 100%
Paternity Leave (4 weeks at 100% pay)
401k Retirement plan and company paid match
Life Insurance
Health Savings Account (HSA) with employer contribution
Flexible Spending Accounts (FSA)
Short Term Disability (company paid)
Long Term Disability
Competitive time-off policies
Tuition Reimbursement
Company
Modine Manufacturing Company
Modine Manufacturing Company has applied innovative thermal technology to meet customer's needs.
10001+ employees
H1B Sponsorship
Modine Manufacturing Company has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (6)
2024 (11)
2023 (6)
2022 (4)
2021 (6)
2020 (2)
Funding
Current Stage
Public CompanyTotal Funding
unknown1984-06-29IPO
Leadership Team
Neil Brinker
President and CEO
Michael B. Lucareli
Executive Vice President and Chief Financial Officer
Recent News
GlobeNewswire
2026-01-09
Company data provided by crunchbase