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Humana · 11 hours ago

Consumer Engagement Representative

United States

Full-time

Remote

Entry Level

$40K/yr - $52K/yr

1+ years exp

Humana is committed to putting health first and is seeking a Consumer Engagement Representative to oversee enrollment, education, engagement, and activation duties for client groups. This role involves performing basic administrative tasks and contributing to business strategy by understanding benefit offerings and directing clients on resource utilization.

Health CareHealth InsuranceInsuranceVenture Capital

Responsibilities

Oversees the enrollment, education, engagement, and activation duties for client groups regardless of segment, and for product where warranted

Performs basic administrative/clerical/operational/customer support/computational tasks

Typically works on routine and patterned assignments

Contributes to business strategy by understanding benefit offerings to ensure enrollment success, identifying member education opportunities to drive maximum utilization of available resources, and directing clients on the use of available resources

Decisions are limited to defined parameters around work expectations, quality standards, priorities and timing, and works under close supervision and/or within established policies/practices and guidelines with minimal opportunity for deviation

Must be passionate about contributing to an organization focused on continuously improving consumer experiences

Will include both inbound/outbound telephonic calls using a blended dialer averaging 15 to 30 calls daily

Qualification

Customer service experienceTelephonic communicationMicrosoft Office proficiencyHigh volume call centerBilingualSales experienceAssociate'sBachelor's degree

Required

Must have customer service experience in a telephonic based environment

Intermediate Proficiency using Microsoft Office Word, Excel, Outlook PowerPoint, navigating multiple systems and platforms and ability to troubleshoot and resolve basic technical difficulties in a remote environment