Qualtrics · 2 days ago
SkillBridge - Technical Success Manager
United States
Full-time
Remote
New Grad
$60K/yr - $114K/yr
1+ years expQualtrics is a leader in Experience Management, helping brands deliver exceptional experiences and build high-performing teams. The Technical Success Manager role focuses on assisting customers throughout their lifecycle, driving adoption of the Qualtrics product, and providing strategic support to enhance customer engagement and satisfaction.
ConsumerData IntegrationMarket ResearchSaaS
Responsibilities
Drive Customer Adoption and Optimize Programs
Conduct strategic customer outreach via various channels to schedule quality meetings for the Customer Success Team
Perform customer research and usage analysis to inform customer recommendations and strategy
Engage 1:1 with customers at critical points in the customer journey to ensure adoption and maturation
Execute and manage Call to Actions (CTAs) to enhance user engagement and drive conversions
Develop a deep understanding of Qualtrics’ service offerings to meet client needs, guiding them through use cases to drive program maturity
Serve as a platform expert, advising clients on high-value usage and translating customer goals into tailored recommendations
Drive adoption of key platform features through demos and proof of concepts, leveraging best practices for implementation
Identify common customer challenges and actively suggest better solutions
Collaborate with cross-functional teams, including Sales, Customer Operations, Renewals Team, Partners, and Professional Services, to evolve and scale our global service offerings
Team effectively with internal and external partners to improve the overall customer experience and lead to greater satisfaction and loyalty among our customers
Qualification
Required
Bachelor's degree is preferred
1-2 years of experience in technical, consulting, or client-facing role
Analytical mindset with the ability to translate data into actionable insights
Proven ability to track, prioritize, and drive multiple concurrent projects from beginning to end
Ability to work effectively in a fast-paced and dynamic environment
Interest in Software / Tech, you'll need to adopt our platforms easily. Previous experience with Qualtrics technology is a plus
Ability to articulate technical concepts to a non-technical audience
Detail-oriented with an ability to prioritize and meet deadlines
Familiarity with software and front-end development
Excellent verbal and written communication skills
Strong problem-solving skills
Preferred
Gainsight experience is a plus
Benefits
Medical
Dental
Vision
Life and disability
401(k) with match
Paid time off
Wellness reimbursement
Mental health benefits
Experience bonus
Company
Qualtrics
Qualtrics is a single system of record for all experience data, managing customer, product, employee, and brand experiences on one platform.
5001-10000 employees
H1B Sponsorship
Qualtrics has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (99)
2024 (61)
2023 (53)
2022 (111)
2021 (86)
2020 (52)
Funding
Current Stage
Public CompanyTotal Funding
$1.4B2023-06-28Private Equity
2023-06-28Debt Financing· $1B
2023-03-12Acquired
Leadership Team
Brian Stucki
President & COO
JoCee Porter
Software Engineer
Recent News
Fierce Healthcare
2025-12-22
Columbia West
2025-12-13
Company data provided by crunchbase