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City of Baltimore · 1 day ago

Business Services Representative, Community Job Hubs, Operations Specialist II (NCS) - Mayor's Office of Employment Development

Baltimore, MD

Full-time

Onsite

Entry, Mid Level

$67K/yr - $107K/yr

2+ years exp

The City of Baltimore is dedicated to enhancing the local economy through workforce development initiatives. The Business Services Representative will connect businesses with the services of the Mayor's Office of Employment Development, while developing employment and training opportunities for job seekers.

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Responsibilities

Demonstrates ability to obtain labor market information

Utilizes local labor market information to target new businesses and employers

Identifies business employment and training needs required with changing labor market trends

Conducts job matching activities for jobseekers

Conducts job development for targeted populations

Produce monthly reports including

Number of business contacts, business contact information, industry information and, services provided

Number of job orders (received, filled)

Customer referral information

Analyzes current marketing strategies, MOED strategic plans and uses various methodologies such as focus sessions, surveys, etc. to make ongoing recommendations to achieve and exceed marketing objectives

Markets business services utilizing all available resources to facilitate placement of training and/or job-ready candidates

Ensures placement goals are met each month

Documents business relationships and follow-up using the assigned MIS (MWE) and other reporting formats

Represents MOED and/or provides participation at functions of trade organizations, professional societies, merchant associations, vendor open houses and community events. Maintain effective working relationships with businesses, MOED partners and other city agencies

Negotiates and coordinates completion of training contracts and other workplace agreements

Assists in the development and delivery of specialized sales presentations for employer services upon request, i.e. job fairs, mass recruitments, virtual pre-screening, workplace assessments, etc

Performs other duties as required

Qualification

Talent acquisitionBusiness developmentMarketing techniquesLabor market analysisCommunication skillsComputer literacyTeam collaborationPresentation skillsProblem-solving

Required

Have two years of talent acquisition or business development experience with one year of which must be in employment or job training related fields that required a high degree of marketing the program or service

Knowledge of the agency's mission and all services available throughout the agency

Ability to establish and maintain productive working relationships with employers, employees, training vendors, co-workers and workforce development partners

Demonstrated skills and ability to use effective marketing and salesmanship techniques

Strong communications skills, ability to use virtual platforms, demonstrate effective communication orally and in writing, (with an emphasis on business writing) and to analyze written reports and materials

Strong presentation skills, ability to speak persuasively, and to close a deal

Ability to research businesses, business-related data and labor market information

Ability to prioritize assigned tasks and handle multiple tasks

Ability to perform as a member of a team to assure project completion

Ability to recognize business related problems and facilitate resolution

Must be computer literate and familiar with word processing, spreadsheet, and database applications (i.e. MS Word, Excel, Access, Google doc, etc.)