TEC Specialty Products ยท 1 day ago
Technical Support Specialist
Aurora, IL
Full-time
Onsite
New Grad, Entry Level
$60K/yr - $80K/yrTEC Specialty Products is looking for a Technical Support Specialist to serve as a key technical resource for customers and external partners. In this role, you will provide expert guidance on flooring systems and adhesive products while delivering professional technical support and ensuring compliance with quality and safety standards.
Building MaterialRetailService Industry
Hiring Manager
Chelsea Kruse
Responsibilities
Respond to technical inquiries related to flooring adhesives, installation systems, and associated products
Troubleshoot product and installation issues using structured problem-solving and diagnostic techniques
Document customer interactions and manage cases within the case management system
Resolve technical issues efficiently and escalate complex cases to Area Technical Managers, Quality, R&D, or EHS as needed
Collect and manage customer claims, coordinating corrective actions such as replacements, credits, or refunds
Support quality events or recalls through customer communication and established procedures
Maintain strong technical knowledge of current and legacy products, application methods, warranties, and industry standards
Collaborate with Sales, Quality, Manufacturing, and R&D teams to support customer satisfaction and continuous improvement
Ensure compliance with Environmental, Health, and Safety (EHS) requirements and company policies
Provide backup support to the Technical Support team during peak periods
Qualification
Required
Provide expert guidance on flooring systems and flooring adhesive products
Act as a primary technical contact for installers, distributors, architects, specifiers, and internal teams
Deliver accurate, timely, and professional technical support
Uphold the company's quality, safety, and brand standards
Respond to technical inquiries related to flooring adhesives, installation systems, and associated products
Troubleshoot product and installation issues using structured problem-solving and diagnostic techniques
Document customer interactions and manage cases within the case management system
Resolve technical issues efficiently and escalate complex cases to Area Technical Managers, Quality, R&D, or EHS as needed
Collect and manage customer claims, coordinating corrective actions such as replacements, credits, or refunds
Support quality events or recalls through customer communication and established procedures
Maintain strong technical knowledge of current and legacy products, application methods, warranties, and industry standards
Collaborate with Sales, Quality, Manufacturing, and R&D teams to support customer satisfaction and continuous improvement
Ensure compliance with Environmental, Health, and Safety (EHS) requirements and company policies
Provide backup support to the Technical Support team during peak periods
Preferred
Experience in technical support, flooring, construction materials, or a related industry preferred
Strong problem-solving, communication, and documentation skills
Ability to explain technical information clearly to diverse audiences
Customer-focused mindset with attention to detail
Company
TEC Specialty Products
Since 1957, TEC has provided professional installers with innovative floor prep and installation products for tile, stone, wood, carpet and resilient flooring.
Founded in 1957
201-500 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase