Apex Service Partners · 10 hours ago
Service Operations Manager
US-MI-East Lansing
Full-time
Onsite
Mid, Senior Level
$90K/yr - $120K/yrApex Service Partners is seeking a dynamic leader to fill the role of HVAC Service Operations Manager. This position involves leading a high-performing service team, optimizing operations, and ensuring exceptional customer satisfaction in the home services industry.
ConsumerHeating Ventilation and Air Conditioning (HVAC)Home Services
Responsibilities
Lead and inspire a high-performing HVAC service team to deliver world-class results
Coach and develop technicians to provide top-notch service
Optimize operations—streamline scheduling, improve workflows, and boost efficiency
Champion customer satisfaction, serving as the key link between clients, field teams, and office staff
Drive performance metrics, identify growth opportunities, and celebrate wins
Stay ahead of industry trends and ensure your team is equipped with cutting-edge knowledge
Qualification
Required
Proven success leading high-performance teams in home services, field operations, or similar industries
A passion for leadership: motivating, mentoring, and building strong team culture
Strong business acumen with a focus on operational excellence and customer experience
Ability to coach on sales techniques and service best practices
Excellent organizational and communication skills
Valid driver's license and ability to pass background/drug screening
Benefits
Medical, Dental, Vision, Life & Disability
401(k) Match
Paid Time Off & Holidays
Continuous Training & Career Growth
A Culture Built on Winning Together
Company
Apex Service Partners
Apex Service Partners is a people-focused HVAC, plumbing and electrical services group.
Founded in 2019
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
AJ Brown
CEO
Scott Gaines, MBA
Chief Operating Officer, Southeast Region, Apex Service Partners
Recent News
2026-01-01
Apex Service Partners
2025-12-23
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