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Commonwealth of Kentucky · 19 hours ago

Workforce Development Specialist I (FFTL)

Frankfort, KY

Full-time

Onsite

New Grad, Entry Level

$2,843.76/mo - $2,843.76/mo

0+ years exp

Commonwealth of Kentucky is seeking a Workforce Development Specialist I to assist Kentuckians who are unemployed or underemployed. The role involves instructing claimants and employers on unemployment insurance processes, reviewing eligibility for claims, and processing related correspondence.

EmploymentGovernmentTraining

Responsibilities

Instructs claimants and employers via phone and email on how to complete Wage Audit Notice, New Hire Notifications and Audit Notices regarding unemployment insurance claims. Answers basic and routine questions and assists with resolving issues. Informs them of their rights and responsibilities under Unemployment Insurance laws and regulations

Performs beginning level review of eligibility reviews of simple claims in the system to ensure proper work registration, identify issues for investigation and assign to a claims investigator

Processes incoming mail and unemployment insurance claim letters either from fax, mail, email, USPS or other. Receives, stamps and logs all incoming mail to the branch. Identifies subject of mail, notes in KEWES and routes as necessary. Addresses and processes all return mail as needed. Notifies all parties of returned mail

Drafts correspondence in response to claimant requests and reviews previous days work to ensure actions processed properly

Qualification

Data analysisDecision makingProblem identificationEffective communication

Required

Must complete two years (54 semester hours) from a college or university

Work experience in workforce programs such as WIOA, employment services, and/or unemployment insurance programs, or experience in education, public administration, business, human services, military, human resources or a related field will substitute for the required education on a year-for-year basis