GAINSCO · 21 hours ago
Customer Service Representative- Bilingual
Richardson, Texas, United States
Full-time
Hybrid
Entry, Mid Level
2+ years expGAINSCO is a company that values driven and enthusiastic individuals, fostering a culture of recognition and innovation. They are seeking a Bilingual Customer Service Representative who will provide excellent service to policyholders and agents by addressing inquiries and resolving issues. The role involves receiving inbound calls, navigating conversations, and striving for first-call resolution using interpersonal skills and product knowledge.
Auto Insurance
No H1B
Responsibilities
Receive inbound phone calls primarily from customers in the Independent Agent, State Farm, or GAIA channels
Assist agents in the Independent Agent channel
Efficiently and effectively handle policy inquiries, billing inquiries, payments, policy changes, policy reinstatements, and customer concerns and complaints
Navigate conversations without a strict script, using guidelines, product and system knowledge, and interpersonal skills
Utilize proper call answering, call-holding, and note documentation practices
Employ active listening, decision support tools, problem-solving, empathy, and clear communication to handle calls effectively
Strive for first-call resolution by providing accurate answers and instructions and performing necessary policy tasks correctly
Use provided resources and knowledge base per departmental guidelines, request assistance when necessary, and escalate calls when appropriate
Qualification
Required
High School Diploma or Equivalent
Minimum of 2 years of experience as a Representative in a Call Center
Alternatively, 2+ years of insurance agency experience in Sales or Service role
Strong interpersonal and communication skills
Ability to handle calls efficiently and effectively
Proficiency in using decision support tools and knowledge bases
Empathy and problem-solving skills
Ability to work independently and as part of a team
Benefits
Excellent benefits package medical & dental, vision insurance, life insurance, short term and long-term disability insurance.
Parental Leave Policy.
401K + Company Match.
PTO + Paid Company determined Holidays.
Company
GAINSCO
GAINSCO Auto Insurance® is a property and casualty insurance company concentrating on the non-standard personal auto insurance market, specializing in minimum-limits personal auto insurance.
501-1000 employees
Funding
Current Stage
Public CompanyTotal Funding
unknown2011-02-02IPO
Leadership Team
Dan Svob
Chief Financial Officer
Phillip West
Senior Vice President & CIO
Company data provided by crunchbase