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Seeq Corporation · 3 days ago

Senior Customer Success Manager

United States

Full-time

Remote

Senior Level

Seeq Corporation is seeking a Senior Customer Success Manager to empower customers in transforming their work processes. The role focuses on retaining and growing customer relationships, ensuring high rates of renewal and expansion, and acting as a trusted advisor for clients' business objectives.

AnalyticsCommercialIndustrialInternet of ThingsSoftware

Comp. & Benefits

Responsibilities

Develop and implement success plans that outline how we will align with our customers’ strategic initiatives to exceed their expectations

Deliver quarterly Customer Success Reviews, which are used to highlight successes and refocus priorities to continue driving value

Drive adoption through user onboarding, promoting training, establishing customer user forums, and regular customer touchpoints

Own the renewal process for each customer, ensuring timely renewals while minimizing churn. This involves understanding customer priorities and driving value generation

Collaborate with the account team to develop comprehensive account plans that will drive our strategy around expansion, cross-sell, and upsell

Respond to customer concerns and roadblocks, leading them to the right resources and providing context about priority to the Support Team/Development Team

Identify gaps in Seeq capabilities required to meet customer needs and prioritize to advocate for Feature Enhancements

Leverage customer relationships to expand to other sites, business units, or partner companies

Qualification

Customer Success ManagementEnterprise SaaSAccount ManagementStakeholder EngagementRelationship Building

Required

Develops a deep understanding of the customer's business objectives and proactively plans and executes internal and external initiatives to drive customer outcomes

Is accountable for protecting and growing a multi-million dollar book of business by delivering high rates of renewal, mitigating churn and driving expansion

Acts as the customer focal point in the organization and actively keeps customers informed on product updates, new use cases, updated training offerings, as well as helping customers map out their journey to achieve maximum value

Serves as the trusted advisor that stakeholders depend on for industry insights, digital transformation guidance, and maximizing the ROI of their investment with Seeq

Partners with the sales team, the product team, the training team and the support team to ensure that customer needs are met and, where possible, anticipated

Understands Enterprise SaaS within large multinational organizations and can expertly navigate internal IT/OT priorities