SERVPRO of Wilkes, Alleghany, Watauga, Ashe Counties ยท 2 days ago
Job File Coordinator / Customer Service Representative
Charlotte, NC 28216
Full-time
Onsite
Entry Level
2+ years expSERVPRO of NW Charlotte is a national leader in property disaster restoration, helping individuals through the process of recovery from property loss. The Job File Coordinator / Customer Service Representative will be responsible for project coordination tasks, ensuring excellent customer service, and maintaining accurate job files and documentation.
Responsibilities
Answer customer calls
Open job files and monitor status
Ensure customer requirements are followed
Review and validate initial field documentation
Create preliminary estimates
Ensure that communications with the customer and internal team members are clear, detailed, and frequently updated
Prepare job file reports, perform job file backups, and complete the job file audit process
Complete and review job file documentation for final upload and audit process
Close out jobs
Make collection calls
Collaborate with Contents Department
Draft correspondence and create reports as needed
Qualification
Required
An absolutely strong work ethic, high energy, and drive to go the extra mile to achieve excellence
A low drama threshold. We are here to enjoy each other and our work, not create problems
That positive team attitude! We work hard, we have fun, and we have each other's backs!
The desire to learn, grow and develop your career
Two or more years of administrative, organizational office-related experience
Experience in restoration, commercial cleaning, or moving, and/or property insurance is very helpful
Experience with writing estimates, job file processes, and quality assurance, a plus
Outstanding written and verbal communication skills, including proper pronunciation and grammar
Ability to maintain a consistently courteous and professional tone of voice
Ability to remain calm and professional during tense or stressful situations
Excellent organizational skills and strong attention to detail
Ability to work in a fast-paced, team-oriented office environment
Proficiency in Microsoft Office (i.e. Outlook, Word, Excel, PowerPoint)
Ability to learn new software, including Xactimate and other restoration proprietary software
Ability to complete an acceptable background check subject to applicable laws
Benefits
401(k)
Dental insurance
Health insurance
Vision insurance
Company
SERVPRO of Wilkes, Alleghany, Watauga, Ashe Counties
Restoration and Cleaning Services As a trusted leader in the restoration industry, SERVPRO of Wilkes, Alleghany, Watauga, and Ashe Counties has the advanced training and equipment needed to clean and restore your home and business anytime you need help, 24 hours a day, including weekends and holidays.
Wilkesboro, North Carolina, US
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase