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WMCU · 9 hours ago

Contact Center Representative

Grand Rapids,MI,US

Full-time

Onsite

New Grad, Entry Level

WMCU is a not-for-profit financial cooperative that proudly serves members at 11 locations across West Michigan. They are seeking a Contact Center Representative to provide exceptional service to members through various communication channels, ensuring accurate and timely assistance with their banking needs.

FinanceFinancial ServicesNon Profit

Responsibilities

Deliver exceptional member and team member service aligned with WMCU’s Core Values

Maintain strong product knowledge and compliance with all policies and regulations

Handle multi-channel member inquiries (Interactive ATM, phone, email, chat, and online banking messages) regarding products, services, credit and debit card troubleshooting, and transactions accurately and efficiently

Identify members’ needs and provide solutions, including education on credit union services and maximizing cross-selling opportunities to meet sales goals

Ensure accuracy and follow-up on all account maintenance, troubleshooting, and technical support for digital banking tools

Detect and prevent fraud by applying security protocols and verifying member identity