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Signature Health, Inc. · 17 hours ago

Analyst, EHR Support

Kirtland, OH

Full-time

Onsite

Entry Level

1+ years exp

Signature Health, Inc. is dedicated to providing integrated healthcare for individuals with mental illness and/or addiction. The Analyst, EHR Support will play a crucial role in supporting and maintaining the EHR system, Epic, by assisting end users, training staff, and managing system upgrades and changes.

Health CareMental Health

Responsibilities

Create EHR training materials and plans for new process and functionalities and update and maintain accuracy of EHR training materials as clinical processes and system features change

Test and communicate EHR updates and enhancements, develop and document new workflows, prepare training materials, and work on projects as request by the EHR leadership team

Respond to helpdesk calls and tickets in a timely manner while providing great customer service and following through to ensure an adequate resolution to the problem or request

Provide formal and informal implementation guidance, project management support, integration, and change management support tasks in a dynamic and interpersonal setting

Complete system maintenance, build, and access tasks as needed

Communicate EHR system changes and outages when appropriate to Signature Health staff

Provide formal and informal EHR training to new and established staff members

Provide formal and informal MyChart patient portal training to patients

Partner with other departments and vendors as needed to troubleshoot technical issues that arise or to collaborate on projects

Support third party applications that are ancillary to the EHR and the delivery of services like patient messaging, telehealth, e-prescribing, inventory management, etc

Other duties as assigned

Qualification

EpicEHR system supportTraining developmentProject managementCustomer serviceCollaborationPresentation skills

Required

High School Diploma or equivalent required

1-3+ years' experience working with an EHR system required

Demonstrated experience working with employees hands-on, coaching, and training

Strong presentation skills, including the ability to structure and present technical information in a logical sequence using clear, understandable terminology and examples

Demonstrated ability to collaborate with all functional business groups