NYU Rory Meyers College of Nursing ยท 1 day ago
Associate Director of Financial Aid Counseling
US-NY-New York
Full-time
Hybrid
Lead/Staff, Director/Executive
$100K/yr - $120K/yr
5+ years expNYU Rory Meyers College of Nursing is seeking an Associate Director of Financial Aid Counseling to lead a student-centered financial aid counseling team. The role focuses on ensuring effective planning and collaboration to support students in funding their education.
Education Management
Responsibilities
Lead a student centered financial aid counseling team, ensuring a high level of expertise along with sensitive counseling and problem solving prioritized with each student interaction
Ensures effective planning, positive collaboration across Global Enrollment Management and Student Success (GEMSS), exercises problem solving to support students to enable them to fund their NYU education
Ensures work response is timely and accurate and within service level agreements
Qualification
Required
Bachelor's Degree
5+ years relevant professional level experience or equivalent combination. Must include experience with financial aid administration, large-scale data processing operations, and staff supervision
Financial Aid Systems & Compliance: Significant knowledge of Title IV regulations and institutional financial aid processes. Must be proficient with Federal Student Aid (FSA) systems and financial aid software (e.g. PeopleSoft, CampusLogic, or similar)
Data Integrity & Security: Must be well-versed in data collection, ensuring the accuracy, adequacy, and legitimacy of all data. Requires in-depth knowledge of data privacy and security procedures
Process Improvement: Proven ability to identify process issues and recommend business practices, technology, or tools to regularly and significantly improve the efficiency and delivery of financial aid services
Team Leadership & Development: Ability to lead, mentor, and train staff. Must foster a service-oriented team culture and provide effective supervision
Service Assessment & Planning: Demonstrated ability to engage in strategic planning for the financial aid area. This includes the ability to establish and interpret data to ensure Service Level Agreements (SLAs) are met, are appropriate, and support intended outcomes
Service & Quality Management: Ability to assess and measure excellent service delivery and customer experience
Effective Communication: Excellent written and verbal communication skills, with the ability to organize and present information clearly to diverse audiences (small groups, large groups, leadership)
Impact Monitoring: Ability to monitor the impact of communication efforts, service initiatives, and policy changes to ensure effectiveness and continuous improvement
Institutional Representation: Demonstrated ability to professionally and effectively represent the institution in all interactions
Preferred
Master's Degree in related field
5+ years direct, supervisory, office management or project management in a college setting is preferred
Recent experience working in an automated/semi-automated financial aid or other equivalent office
Proven leadership of quality customer service area
NASFAA credentials
Company
NYU Rory Meyers College of Nursing
At NYU Rory Meyers College of Nursing, we generate knowledge through research in nursing, health, and interdisciplinary science; we educate leaders in nursing to advance healthcare locally and globally; we provide innovative and exemplary healthcare, and we shape the future of nursing through leadership in healthcare policy.
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase