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Azara Healthcare · 1 day ago

Technical Support Specialist

Burlington, MA

Full-time

Onsite

Entry Level

1+ years exp

Azara Healthcare is a leader in the population health management industry, and they are seeking a Technical Support Specialist to investigate and resolve complex customer support issues. The role involves utilizing SQL skills to address customer issues and providing education on data entry workflows.

AnalyticsHealth CareMedical

Growth Opportunities

H1B Sponsor Likely

Hiring Manager

Matt Bodily

Responsibilities

Utilize SQL skills to resolve customer issues and improve the team's technical abilities

Act as the escalation point for complex issues requiring EHR and DRVS product knowledge

Educate customers on appropriate data entry workflows

Qualification

SQLDatabase managementEHR knowledgeSaaS product supportCustomer service experienceTechnical proficiencyTicketing system experienceCommunication skillsAdaptability

Required

Candidate should have a Bachelor of Science in a technical, science, or business field

Intermediate database and SQL skills are essential, such as modifying and creating SQL queries

Candidate must be proficient and comfortable working in a technical environment

Candidate should have at least 1-year of customer service experience

Excellent oral and written communication skills

Comfortable with a fast-paced work environment and adjustment of priorities based on multiple stakeholders

Preferred

Healthcare industry processes experience is preferred, including EHR knowledge

Experience supporting and/or implementing a SaaS product preferred

Experience with a customer service ticketing system, preferably Jira

Benefits

Full suite of medical plans

401(k) plan

7 company holidays

3 floating holidays

4 weeks of PTO

Other benefits

Company

Azara Healthcare

Azara Healthcare is a leading provider of data-driven reporting and analytics for the Community Health marketplace.

Founded in 2011

Burlington, Massachusetts, USA

201-500 employees

https://azarahealthcare.com/

H1B Sponsorship

Azara Healthcare has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (2)