Akraya, Inc. ยท 1 week ago
Customer Sales/Service Support (Spanish Speaking) : 26-00065
Westminster, CO
Full-time
Hybrid
New Grad, Entry Level
$22/hr - $27/hrAkraya, Inc. is an award-winning IT staffing firm recognized for its commitment to excellence. They are seeking a Digital Retention Specialist with professional-level Spanish speaking ability to join their Digital Sales team, focusing on maximizing customer retention and satisfaction through direct customer interactions and problem-solving strategies.
ConsultingHuman ResourcesInformation TechnologyStaffing Agency
Responsibilities
Engage customers through outbound communications to understand and mitigate service discontinuation
Independently resolve customer issues while aiming for minimal escalation and high satisfaction
Leverage negotiation skills to address adoption barriers and tailor solutions to customer pain points
Maintain organized and detailed documentation of customer interactions within Salesforce
Analyze customer data to identify trends and opportunities for retention improvement and churn reduction
Qualification
Required
Demonstrated expertise in customer service and retention strategies
Excellent communication and negotiation capabilities
Proficiency in Salesforce for tracking and managing customer interactions
Associate's degree or equivalent
Customer Service Experience, Early in career, would also work
Fluency in Spanish
Company
Akraya, Inc.
Akraya stands as a preeminent provider of IT consulting and staffing services, chosen by leading technology-based companies across the United States.
Founded in 2001
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Amar Panchal
Founder
Recent News
Company data provided by crunchbase