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Latham & Watkins · 13 hours ago

Workplace Experience Manager

US-MA-Boston

Full-time

Onsite

Senior Level

$120K/yr - $130K/yr

7+ years exp

Latham & Watkins is a global law firm consistently ranked among the top firms in the world. The Workplace Experience Manager will develop and execute strategies to deliver a best-in-class experience for personnel and clients while leading a team to provide exceptional service. This role requires in-office presence in Boston, MA.

Law Practice

Growth Opportunities

H1B Sponsor Likely

Responsibilities

Partnering with office administration, department managers, and regional leadership to deliver a top-quality, global, client-focused working experience

Strategizing, creating, and implementing experience-related guidelines, best practices, and standards with the global WE team

Supervising, managing, and motivating, team members, while setting clear team goals and objectives aligned to global vision

Promoting effective and collaborative work practices, exhibiting highly professional and ethical standards, and building strong and accountable relations throughout the local office and across the firm

Recruiting and training talent, identifying professional development opportunities for the team, and effectively coaching team and individuals to enhance their performance and achieve desired outcomes

Protecting and maintaining any highly sensitive, confidential, privileged, financial, and/or proprietary information that Latham & Watkins retains

Qualification

Hospitality managementCustomer service managementHealthSafety standardsTechnology platformsTeam managementProfessional developmentCollaboration

Required

A Bachelor's degree; significant experience will be considered in lieu of a Bachelor's degree

A minimum of seven (7) years' hospitality or customer service management experience

Hotel management, facility/office management, law firm, or corporate environment experience, preferably

Demonstrate knowledge of health and safety standards and regulations

Display the ability to utilize and navigate various technology platforms and applications

Possess the ability to work a flexible schedule, including evenings and occasional weekend shifts

Benefits

Healthcare, life and disability insurance

A generous 401k plan

At least 11 paid holidays per year, and a PTO program that accrues 23 days during the first year of employment and grows with tenure

Well-being programs (e.g. mental health services, mindfulness and resiliency, medical resources, well-being events, and more)

Professional development programs

Employee discounts

Affinity groups, networks, and coalitions for lawyers and staff

Company

Latham & Watkins

Glassdoor4.3

Latham & Watkins is a global law firm with more than 3,500 lawyers in its offices located in Asia, Europe, the Middle East and the United States.

Founded in 1934

New York, US

1001-5000 employees

http://www.lw.com

H1B Sponsorship

Latham & Watkins has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (70)

2024 (66)

2023 (65)

2022 (52)

2021 (53)

2020 (30)